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- Tasks: Support income recovery services and manage tenant relationships with empathy and professionalism.
- Company: Join Nottingham City Council, a leading employer dedicated to community impact.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Flexible working arrangements and opportunities for professional development await you.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in housing, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 28598 - 31022 £ per year.
Join Our Team as an Income Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday to Friday 8:00am - 5:00pm
Worker Type: Hybrid
Salary: Grade E - Starting Salary is £28,598 (Level one) rising to £31,022 (Level four) per annum (Pay Award Pending) plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements.
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG), as needed.
Make a Real Difference: Work with Nottingham City Council Housing Services. At Nottingham City Council, we’re one of Nottingham’s largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job - it changes lives.
What We Offer:
- A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference.
- A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance.
- A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications.
Benefits of joining our team:
- 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9% Smart Working to support your work-life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
About The Role: As a Rechargeable Repairs Officer within the Rents and Leaseholder Team at Nottingham City Council Housing Services, you will play a vital role in supporting the delivery of fair, effective and customer-focused income recovery services. Working with tenants and leaseholders, you will manage the recovery of rechargeable repair debts, using a range of proportionate and lawful approaches to secure payment while maintaining positive customer relationships. You will contact customers by telephone and in writing, clearly explaining their liability, payment options and the legal framework for debt recovery. The role involves responding to enquiries with empathy and professionalism, accurately updating computer records, and preparing performance data to support service improvement and business planning. Where required, you will represent the Council by giving evidence in Magistrates and County Courts. You will work collaboratively with colleagues across Housing Services and the wider Council, identifying process improvements and reporting concerns. Central to the role is a commitment to equality, inclusion and tenant participation - encouraging tenants and leaseholders to be respected partners in shaping and improving services in their communities.
What we’re looking for: The ideal candidate will have:
- A general knowledge and awareness of housing and housing related issues with experience of working in a housing environment.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Able to develop and present written or verbal information in a clear and concise manner.
- Ability to be creative, to be able to identify problems and work to create solutions.
- Proficient in the use of Microsoft Office word processing and spreadsheet software packages.
- Experience of providing, collating and producing accurate work, for example correspondence, reports, numerical and statistical information using computerised packages.
Closing Date: 25 May 2026. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interviews will be held w/c 8th June 2026 - please note, this is subject to change.
We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.
We recruit fairly and inclusively - showing your real self is what helps you succeed. We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.
Income Officer in Mansfield employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Nottingham City Council. Attend local events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed relationships or resolved issues in previous roles. This will help you stand out as a candidate who can make a real difference.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Nottingham City Council.
We think you need these skills to ace Income Officer in Mansfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and values in your own words.
Tailor Your Application: Make sure to customise your application for the Income Officer role. Highlight your relevant experience in housing and income recovery, and show us how you can make a difference in our team!
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any experience you have with data reporting. We love seeing candidates who can present information clearly and concisely!
Apply Early: We encourage you to apply as soon as possible! The sooner you submit your application through our website, the better your chances of being considered before the closing date.
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and related issues. Familiarise yourself with the role of an Income Officer, especially around income recovery services and tenant relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be dealing with tenants and leaseholders, it's crucial to demonstrate your ability to communicate clearly and empathetically. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. This will highlight your interpersonal skills and suitability for the role.
✨Be Ready to Problem-Solve
The job requires creativity in identifying problems and finding solutions. Think of specific instances where you've tackled challenges in previous roles. Be prepared to discuss these examples during the interview to showcase your problem-solving abilities.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential for this role, make sure you're comfortable using word processing and spreadsheet software. You might be asked about your experience with these tools, so consider preparing a few examples of how you've used them effectively in your work.