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- Tasks: Support tenants and manage housing services to improve lives in Nottingham.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive pay, generous leave, pension scheme, and hybrid working.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in housing, strong customer service, and self-motivation.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 13412 - 13847 £ per year.
Contract Type: Permanent
Working Hours: 18.5 hours per week, 8:30am - 4:50pm, Thursday, Friday and alternate Wednesdays
Worker Type: Hybrid Worker
Salary: Salary Grade D - £26,824 (Level one) rising to £27,694 per annum (Level three), actual pro rata amount is £13,412 - £13,847 per annum.
Location: St Anns Housing Office
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
As a Housing Officer within Nottingham City Council’s Housing Services, you’ll play a vital role in supporting tenants, leaseholders, and applicants across the city. This is a varied and rewarding position where you’ll provide housing advice, assist with tenancy and estate management, and help customers access safe, secure, and affordable homes. You’ll manage a wide range of responsibilities, from processing applications and allocations to supporting customers with rent queries, safeguarding concerns, and tenancy sustainability. The role also involves promoting digital inclusion, tenant involvement, and delivering excellent administrative support to ensure services run smoothly.
We’re looking for someone who is organised, empathetic, and committed to delivering high-quality customer service. In return, you’ll have the satisfaction of knowing your work makes a real difference to people’s lives and communities across Nottingham.
The ideal candidate will have:
- Previous experience of working in a housing environment and an ability to learn.
- Ability to demonstrate self-motivation and work proactively with minimum supervision.
- Proven ability to work to a high level of accuracy.
- Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.
- Ability to react and respond positively to change.
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV.
Housing Officer employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Nottingham City Council and understanding their values. Be ready to discuss how your experience aligns with their mission of improving lives in the community. Show them you're not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and handling challenging situations. We want you to feel confident and ready to showcase your skills when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Housing Officer role!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your relevant experience in housing and customer service, and don’t forget to showcase how you meet those six key requirements mentioned in the job description.
Show Your Passion: Let your passion for making a difference shine through in your application. We want to see your commitment to serving the community and improving lives, so share any relevant experiences that demonstrate this.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits there.
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know Your Stuff
Make sure you understand the role of a Housing Officer inside out. Familiarise yourself with the responsibilities mentioned in the job description, like tenancy management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous work that demonstrate your experience in a housing environment. Think about times when you’ve successfully managed customer relationships or handled challenging situations. This will help you illustrate how you meet the requirements they’re looking for.
✨Emphasise Your Soft Skills
As a Housing Officer, empathy and communication are key. Be ready to discuss how you’ve used these skills in past roles. Share stories that highlight your ability to remain calm under pressure and your proactive approach to problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about their approach to tenant involvement or how they support staff in delivering high-quality customer service. It’s a great way to engage and leave a positive impression.
