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- Tasks: Support income recovery services and build positive relationships with tenants and leaseholders.
- Company: Join Nottingham City Council, a leading employer making a real difference in the community.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Flexible working arrangements and opportunities for professional development await you.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Experience in housing and strong communication skills are essential.
The predicted salary is between 28598 - 31022 £ per year.
Join Our Team as an Income Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday to Friday 8:00am - 5:00pm
Worker Type: Hybrid
Salary: Grade E - Starting Salary is £28,598 (Level one) rising to £31,022 (Level four) per annum (Pay Award Pending) plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements.
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to travel to other offices including Loxley House (NG2 3NG), as needed.
Make a Real Difference
Work with Nottingham City Council Housing Services. At Nottingham City Council, we are one of Nottingham's largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job - it changes lives.
What We Offer
- A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference.
- A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance.
- A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications.
Benefits of joining our team:
- 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9% Smart Working to support your work-life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping, and much more!
About The Role
As a Rechargeable Repairs Officer within the Rents and Leaseholder Team at Nottingham City Council Housing Services, you will play a vital role in supporting the delivery of fair, effective, and customer-focused income recovery services. Working with tenants and leaseholders, you will manage the recovery of rechargeable repair debts, using a range of proportionate and lawful approaches to secure payment while maintaining positive customer relationships. You will contact customers by telephone and in writing, clearly explaining their liability, payment options, and the legal framework for debt recovery. The role involves responding to enquiries with empathy and professionalism, accurately updating computer records, and preparing performance data to support service improvement and business planning. Where required, you will represent the Council by giving evidence in Magistrates and County Courts. You will work collaboratively with colleagues across Housing Services and the wider Council, identifying process improvements and reporting concerns. Central to the role is a commitment to equality, inclusion, and tenant participation - encouraging tenants and leaseholders to be respected partners in shaping and improving services in their communities.
What we're looking for:
- A general knowledge and awareness of housing and housing-related issues with experience of working in a housing environment.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Able to develop and present written or verbal information in a clear and concise manner.
- Ability to be creative, to identify problems and work to create solutions.
- Proficient in the use of Microsoft Office word processing and spreadsheet software packages.
- Experience of providing, collating, and producing accurate work, for example correspondence, reports, numerical and statistical information using computerised packages.
Closing Date: 25 May 2026. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interviews will be held w/c 8th June 2026 - please note, this is subject to change.
We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed. We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.
Income Officer in Derby employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with Nottingham City Council employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Income Officer roles. Practice your responses, focusing on your experience in housing and customer service. We want to see how you can make a real difference in the community!
✨Tip Number 3
Showcase your skills! Bring examples of your work that demonstrate your ability to manage relationships and resolve issues creatively. This will help us see how you can contribute to our team and improve services for tenants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Nottingham City Council and making a positive impact in housing services.
We think you need these skills to ace Income Officer in Derby
Some tips for your application 🫡
Be Yourself: We want to see the real you! Use your own words and experiences in your application. Avoid relying too much on AI tools, as they can make your responses feel generic. Show us what makes you unique!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Highlight your knowledge of housing issues and your ability to build relationships. This will help us see how you fit into our team.
Clear and Concise Writing: When presenting your information, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, you’ll be doing a lot of written communication in this role!
Apply Early: Don’t wait until the last minute! We might close the advert before the deadline if we find the right candidate. Head over to our website and get your application in as soon as possible!
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and related issues. Familiarise yourself with the role of an Income Officer, especially around income recovery services and tenant relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be dealing with tenants and leaseholders, it's crucial to demonstrate your ability to communicate clearly and empathetically. Prepare examples of how you've successfully handled difficult conversations or explained complex information in a simple way. This will highlight your suitability for the role.
✨Be Ready to Problem-Solve
Think of specific instances where you've identified problems and come up with creative solutions. The interviewers will want to see that you can think on your feet and adapt to challenges, especially in a role that involves debt recovery and customer relations.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is key for this role, make sure you're comfortable using word processing and spreadsheet software. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in previous roles to produce reports or manage data.