Contact Centre Officer (Part Time)

Role: Assistive Technology Officer

Contract Type: Permanent

Working Hours: We have two roles available:

• Post 1: 37 hours per week, 10am - 9pm, working four days on and four days off on a rota basis, including weekends and bank holidays
• Post 2: 18.5 hours per week, 7pm - 12:30am, working four days on and four days off on a rota basis, including weekends and bank holidays

Worker Type: On site worker

Salary: Salary Grade E - £28,598 (Level one) rising to £31,022 (Level four), per annum, pro rata for part time

Location: Harvey Road, NG8 3BB

Make a Real Difference Work with Nottingham City Council Housing Services

At Nottingham City Council, we’re one of Nottingham’s largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job; it changes lives.

What We Offer:

• A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference
• A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance
• A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications

Benefits of joining our team:

• 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

About the Role:

As an Assistive Technology Officer within Nottingham City Council’s Housing Services, you’ll play a vital role in helping people live safely and independently. You’ll be part of our dedicated Assistive Technology Team, delivering a 24/7 service to private customers and through corporate contracts.

This is a varied and rewarding role where you’ll respond to alarm activations and emergency calls, carry out home visits, and install and maintain assistive technology equipment. You’ll also provide clear guidance to customers, liaise with families and professionals, and ensure accurate record-keeping to support high-quality service delivery.

Your work will make a real difference to the lives of vulnerable residents, including those with complex needs. You’ll help ensure that the right support is in place, whether through telecare, telehealth, or emergency response, and contribute to promoting independence and wellbeing across our communities.

About You:

The ideal candidate will have:

• Experience of delivering service to vulnerable groups within the community and an understanding of services available
• Self-Motivation and able to work with minimum supervision
• Empathy and Sensitivity towards meeting the needs and aspirations of customers
• Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times.
• Excellent organisation and prioritisation skills
• Proven ability to work to a high level of accuracy

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

PLEASE NOTE: This role requires an Enhanced DBS check and a current, full, UK driving licence.

Closing Date: 4th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: 21st August 2026. Please note, this is subject to change.

We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter; we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively; showing your real self is what helps you succeed.

We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.