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- Tasks: Assist in resolving access issues and provide support to users.
- Company: Join a dynamic team at Loxley House with a focus on collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work environment.
- Why this job: Make a difference by helping others navigate access challenges.
- Qualifications: Strong problem-solving skills and a passion for customer service.
- Other info: Permanent position with opportunities for career advancement.
The predicted salary is between 27500 - 37000 £ per year.
Role: Access and Resolutions Officer
Contract Type:Fixed Term Contract
Working Hours:37 hours per week
Worker Type:Hybrid (60% onsite / 40% work from office/home)
Salary:Grade F – £32,597 – £35,412 per annum
Location:Loxley House, NG2 3NG
Weve got an exciting opportunity available for a talented individual to join our workforce as anAccess and Resolutions Officer – perhaps this is the opportunity youve b…
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Access and Resolution Officer employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access and Resolution Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like to work as an Access and Resolution Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to access and resolution scenarios. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved issues, as this is key for the Access and Resolution Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Access and Resolution Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Access and Resolutions Officer role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Problem-Solving Skills: As an Access and Resolutions Officer, problem-solving is key. In your application, share examples of how you've tackled challenges in the past. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Access and Resolutions Officer. Familiarise yourself with the key skills required, such as problem-solving and communication, so you can confidently discuss how your experience aligns with the role.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face in this position. Think of examples from your past experiences where you've successfully resolved issues or improved access for users. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Adaptability
Since this role involves hybrid working, be ready to discuss how you manage your time and tasks effectively both onsite and remotely. Share examples of how you've adapted to different working environments and maintained productivity.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how success is measured in the Access and Resolutions team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
