At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a supportive and inclusive workplace.
- Benefits: Starting salary of £25,000, with potential progression and part-time hours.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 25500 € per year.
Contract type: 12 month FTC
Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
Location: Worksop, Nottinghamshire, S80
Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full-time equivalent. For part-time hours, we will calculate a prorated salary based on your agreed working pattern.
At Nottingham Building Society, our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact us.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society-wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer-first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network.
Customer Service Representative - Worksop in Wakefield employer: Nottingham Building Society
At Nottingham Building Society, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Customer Service Representative in Worksop, you'll enjoy flexible part-time hours, competitive salary progression, and the opportunity to engage directly with customers, enhancing your skills in a collaborative atmosphere. Our commitment to employee growth and community connection makes us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Worksop in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service roles. Share your personal experiences and how they’ve shaped your approach to customer interactions. This will help you stand out as a candidate who truly cares about providing great service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Representative - Worksop in Wakefield
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Customer Service Representative role. Highlight your relevant experience and skills that align with what we’re looking for, especially in delivering outstanding customer service.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and experiences.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer interactions. Think of examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Practice Your Communication Skills
Since this role involves face-to-face interactions, practice clear and friendly communication. You might want to do mock interviews with friends or family, focusing on how you convey information and engage with others. This will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your interest in the role and the company. For example, you could ask about the team culture or how success is measured in the Customer Service department.
