At a Glance
- Tasks: Manage complex arrears cases and support vulnerable customers to achieve fair outcomes.
- Company: Join Nottingham Building Society, a leader in financial services with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with strong career advancement potential.
- Why this job: Make a real difference by helping customers navigate financial difficulties.
- Qualifications: Experience in mortgage products and managing complex customer situations required.
The predicted salary is between 40000 - 50000 £ per year.
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
This Senior Specialist role focuses on managing complex arrears cases, including those involving vulnerable customers, helping to deliver fair outcomes while protecting the Society from risk. You will take ownership of Residential, Commercial and Buy-to-Let mortgage accounts with serious arrears or breaches, working to find balanced, sustainable solutions. The role also includes overseeing possession proceedings, managing property sales, and maximising recovery of any shortfall balances, all in line with regulatory and best practice standards. As a key member of the team, you will also deputise for the Financial Difficulties Senior Manager, providing support and leadership where required.
Here’s a taste of what you will be doing as a Senior Financial Difficulties Specialist at Nottingham Building Society:
- Lead the management of complex arrears and breach of terms cases, including vulnerable customers
- Operate with a high mandate level, approving non-standard forbearance and complex decisions
- Act as an escalation point for colleagues and deputise for the Financial Difficulties Team Senior Manager
- Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post-hearing strategies
- Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence
- Take ownership of repossession processes, including property sale strategy, approvals and shortfall recovery
- Present complex cases to senior leadership, providing clear, risk-based recommendations
- Maintain strong regulatory compliance (including MCOB and pre-action protocol) across all activity
- Identify and support vulnerable customers, ensuring tailored and appropriate outcomes
- Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases
About you:
- Strong knowledge of mortgage products and MCOB, including detailed understanding of The Nottingham's procedures, legislation and regulatory requirements
- Proven experience managing complex, customer-facing situations with confidence and professionalism
- Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors
- Expertise in supporting and managing vulnerable customers
- Background within Financial Services
- Excellent communication, organisation and stakeholder management skills
- Highly IT literate, with strong proficiency in Microsoft Office and understanding of web-based systems
- Solid and up-to-date knowledge of MCOB
Senior Financial Difficulties Specialist - Nottingham in Surrey employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team members are encouraged to take ownership of their roles. With hybrid working options and a focus on managing complex financial cases, employees benefit from a dynamic environment that fosters collaboration and innovation while making a meaningful impact on the lives of vulnerable customers. The Society is committed to regulatory compliance and best practices, ensuring that staff are equipped with the knowledge and resources needed for success in their careers.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Financial Difficulties Specialist - Nottingham in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about mortgage products and MCOB. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complex arrears cases and how to support vulnerable customers. We recommend practising common interview questions and scenarios related to the role to show you’re ready to take ownership.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Financial Difficulties Specialist role. We’ve got all the resources you need to make your application stand out, so don’t miss out!
We think you need these skills to ace Senior Financial Difficulties Specialist - Nottingham in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in managing complex arrears cases and working with vulnerable customers, as these are key aspects of the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior Financial Difficulties Specialist position. Share specific examples from your past experiences that demonstrate your ability to handle complex situations and lead teams.
Showcase Your Regulatory Knowledge:Since this role involves maintaining strong regulatory compliance, make sure to mention your understanding of MCOB and any relevant legislation. This will show us that you’re not just experienced, but also up-to-date with industry standards.
Apply Through Our Website:Don’t forget to apply via the application button on our careers site! It’s the easiest way for us to receive your application and ensures you’re considered for the role. If you need any adjustments during the process, just reach out!
How to prepare for a job interview at Nottingham Building Society
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage products and MCOB regulations. Familiarise yourself with the Nottingham Building Society's procedures and any recent changes in legislation. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex arrears cases or supported vulnerable customers. Be ready to discuss how you approached these situations, the decisions you made, and the outcomes achieved. This will help you stand out as a candidate who can handle the responsibilities of the position.
✨Practice Your Communication Skills
As this role involves presenting complex cases to senior leadership, practice articulating your thoughts clearly and confidently. You might want to rehearse with a friend or in front of a mirror. Good communication is key, especially when discussing risk-based recommendations.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific scenarios related to arrears management and customer interactions. Think through potential challenges you might face and how you would resolve them. This will show that you're proactive and prepared for the complexities of the role.
