At a Glance
- Tasks: Be the friendly face of customer service, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a community-focused organisation.
- Benefits: Competitive salary, career progression, and full training provided.
- Other info: Work in a collaborative branch environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No financial experience needed, just a positive attitude and great communication skills.
The predicted salary is between 25000 - 25500 £ per year.
Contract type: Permanent
Hours: Full-time 35 hours per week
Location: Sheffield, S1
Salary: 25,000, with progression to 25,500 once fully competent
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don't feel you tick every box, we'd still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community. This is a fast-paced role where you'll be an active force for good, striving to do the right thing by your colleagues, customers, and the community they serve.
Here's a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customers' needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Customer Service Representative - Sheffield in Somerset employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place for Customer Service Representatives in Sheffield. With a strong focus on community engagement and customer satisfaction, employees benefit from a collaborative work culture, comprehensive training, and clear pathways for career progression. The role offers the unique opportunity to connect with customers face-to-face, fostering meaningful relationships while contributing to the Society's mission of helping individuals achieve their home ownership dreams.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Sheffield in Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see the real you, so don’t be afraid to let your personality shine through. Share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nottingham Building Society team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative - Sheffield in Somerset
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us your unique qualities and experiences.
Tailor Your Application:Make sure to customise your application to match the role of Customer Service Representative. Highlight any relevant experience or skills that align with our values and the job description.
Showcase Your Communication Skills:Since this role is all about engaging with customers, demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply via our careers site. It’s super easy and ensures your application goes directly to us. Plus, if you need any adjustments during the process, just reach out—we're here to help!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and the role they play in the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to create a strong customer-first culture.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of customers, which is crucial for the role.
✨Embrace Your Proactive Attitude
Highlight your self-motivation and proactive approach during the interview. Share instances where you've taken initiative, whether in previous jobs or personal projects. This aligns perfectly with the qualities Nottingham Building Society is looking for in a Savings Customer Ambassador.
