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- Tasks: Be the friendly face of our branch, helping customers with their savings and financial goals.
- Company: Join Nottingham Building Society, a community-focused mutual with a rich history.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Embrace diversity and inclusivity in a workplace that values every individual.
- Why this job: Make a real difference in your community while developing your skills and career.
- Qualifications: No experience needed, just a positive attitude and great communication skills.
The predicted salary is between 25000 - 25500 £ per year.
Contract type: 12 Month Fixed Term Contract
Hours: Full Time, 35 hours per week
Location: Ilkeston, DE7
Salary: Starting at £25,000, with progression to £25,500 once fully competent
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits:
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
Embracing Diversity Together:
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About Us:
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Customer Service Representative - Ilkeston in Slaley employer: Nottingham Building Society
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Ilkeston in Slaley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you can contribute to creating outstanding experiences for customers. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Share your personal experiences and how they relate to the role. Remember, they want to see the real you and how you can fit into their friendly and inclusive culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Representative - Ilkeston in Slaley
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background aligns with what we’re looking for in a Customer Service Representative and make those connections clear!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and how they relate to the role. This helps us get a quick understanding of your fit for the position.
Apply Through Our Website: Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, if you have any questions or need adjustments, you can reach out easily through our platform.
How to prepare for a job interview at Nottingham Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This will show that you’re not just familiar with the role but genuinely passionate about delivering outstanding service.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you can engage customers effectively. Remember, strong communication is key to making a lasting impression!
✨Demonstrate Empathy and Proactivity
Think about times when you've gone above and beyond for a customer or colleague. Be prepared to discuss these experiences in your interview. Highlighting your empathy and proactive approach will resonate well with the values of the Nottingham Building Society, showing that you align with their mission.
✨Embrace Digital Confidence
As the role involves supporting customers with technology, it’s important to convey your comfort with digital tools. Familiarise yourself with common banking apps or online services. During the interview, express your enthusiasm for helping others navigate these technologies, which will demonstrate your readiness for the role.