Senior Payments Services Manager - Nottingham City

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

We’re hiring a Senior Payment Services Manager! Drive resilience. Elevate performance. Deliver payments customers trust.

We’re looking for a Senior Payment Services Manager to own and lead our end-to-end payments capability. You’ll ensure all payment services run smoothly, securely and compliantly, while leading our digital savings operations team and managing key relationships with payment providers. This is a high-impact role for a confident leader who enjoys accountability, thrives in a regulated environment, and wants to make payments simpler, safer and more resilient for customers.

Here’s a taste of what you will be doing as a Senior Payment Services Manager at Nottingham Building Society:

• Leading and developing a high-performing digital savings operations team
• Owning relationships with payment service providers
• Ensuring compliance across payments regulations, schemes and fraud controls
• Leading payments incident management and operational resilience
• Driving service performance, MI, and continuous improvement
• Supporting change and ensuring the business is ready for new payment services

About you:

• Strong experience in UK payments within financial services
• A proven track record leading operational teams in a regulated environment
• Confidence managing incidents, risk and senior stakeholders
• Deep understanding of payment schemes, controls and regulatory expectations
• Clear, calm communication when it matters most

Reward & Benefits:

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Car Allowance, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

About us:

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.