At a Glance
- Tasks: Be the friendly face of customer service, helping clients with their savings journey.
- Company: Join Nottingham Building Society, a community-focused organisation with a supportive culture.
- Benefits: Earn £25,000 with potential progression, plus full training and career development opportunities.
- Other info: Work in a dynamic branch environment with a focus on teamwork and personal growth.
- Why this job: Make a real difference in your community while building valuable skills in customer service.
- Qualifications: No financial experience needed, just a positive attitude and great communication skills.
The predicted salary is between 25000 - 25500 £ per year.
Contract type: Permanent
Hours: Full-time 35 hours per week
Location: Retford, DN22
Salary: £25,000, with progression to £25,500 once fully competent
At Nottingham Building Society, our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don't feel you tick every box, we'd still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society-wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community. This is a fast-paced role where you'll be an active force for good, striving to do the right thing by your colleagues, customers, and the community they serve.
Here's a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer-first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customers' needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self-motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers, and the community.
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Customer Service Representative - Retford in Rutland employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place for Customer Service Representatives to thrive. With a strong focus on community engagement and outstanding customer service, employees enjoy a collaborative work culture and opportunities for career progression, all while being supported through comprehensive training. Located in Retford, this role allows you to connect directly with customers and colleagues, fostering meaningful relationships and contributing positively to the local community.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Retford in Rutland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be yourself! The interview is as much about them getting to know you as it is about you showcasing your skills. Share your experiences and let your personality shine through. Remember, they want someone who fits into their collaborative culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Retford in Rutland
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. Mention specific examples that demonstrate your customer service skills and how you can contribute to our team.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, focusing on the most relevant information. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply via the application button on our careers site! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to engage with customers is key. Prepare examples from your past experiences where you provided outstanding service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and reflect back what you’ve heard to show you understand the needs of the interviewer.
✨Be Yourself and Stay Positive
Don’t be afraid to let your personality shine through! The Nottingham Building Society values a proactive and positive attitude, so be authentic and express your enthusiasm for helping customers. A friendly demeanour can go a long way in making a great impression.
