UX Manager in Nottingham

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

We’re looking for a UX Manager to create intuitive, accessible, and engaging digital experiences for our members. You’ll turn customer insights into designs that balance usability, accessibility, trust, and creativity, ensuring every interaction reflects the Society’s values.

As the bridge between business goals, technical delivery, and member needs, you’ll shape seamless digital journeys that deliver real value. If you’re passionate about designing experiences that matter, this role is for you.

• Collaborate to design and continuously improve digital experiences (web, mobile, apps, tools) in line with brand and accessibility standards.
• Champion a consistent design language and pattern library across all digital touchpoints.
• Translate customer insights, data, and feedback into design decisions that enhance usability and satisfaction.

• Define and maintain UX principles, frameworks, and measurement approaches aligned with customer experience goals.
• Partner with Customer Research & Insight teams to interpret behavioural and attitudinal data to inform design direction.
• Develop end-to-end journeys that meet member needs, colleague workflows, and regulatory requirements.

• Work with Product Owners, Developers, and Customer Value Leads to embed UX/UI best practices into initiatives.
• Create wireframes, prototypes, and support developers across the delivery lifecycle.
• Advocate inclusive design, ensuring accessibility standards and usability testing are embedded in delivery.

• Maintain the design system for consistency, scalability, and compliance.
• Use insights to drive test-and-learn approaches, including A/B testing across customer-facing products.
• Stay current on UX trends, technology, and financial services regulation to keep digital experiences relevant and trusted.

• Strong expertise in user-centred, interaction, and inclusive design (WCAG 2.2), with solid usability principles.
• Awareness of financial services regulation, data privacy, and conduct risk in digital design.
• Understanding of behavioural design and how it supports informed member decisions.
• Familiarity with digital technologies, front-end considerations, and design system governance.
• Proven UX/UI design experience in regulated environments such as financial services or mutuals.
• Successful delivery of digital experiences that enhance member satisfaction and engagement.
• Experience conducting user research and usability testing.
• Collaborative working with developers, product managers, and stakeholders in agile teams.

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Together we proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve.

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you.