Product Performance Manager - Nottingham

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to 65,000 per annum (depending on experience)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact us.

We are hiring two Product Performance Managers! In this role, you will oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions.

Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About you:

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits:

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda where we are continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We are passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

About us:

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we are owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, we are always striving to do the right thing for our colleagues, communities and members.