At a Glance
- Tasks: Lead and transform mortgage operations, driving growth and enhancing customer experiences.
- Company: Join Nottingham Building Society, a mutual dedicated to community and member success.
- Benefits: Competitive salary, bonus scheme, car allowance, healthcare, and generous leave policies.
- Other info: Embrace diversity in a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a pivotal leadership role with a focus on innovation.
- Qualifications: Strong financial services knowledge, leadership experience, and strategic management skills.
The predicted salary is between 48000 - 72000 £ per year.
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
This is a pivotal leadership role shaping the future of our mortgage operations. You will lead and transform the Society’s end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation – playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future‑ready operation. This is a high‑impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy.
Here’s a taste of what you will be doing:
- Strategic Leadership
- Define and deliver the mortgage operations strategy to support asset growth.
- Lead end‑to‑end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools.
- Develop a low‑cost, inflation‑resilient servicing model for existing customers.
- Foster an empowered, high‑performance culture with clear career progression.
- Operational Excellence
- Build a flexible, scalable, high‑performing operations function to support rapid growth and complex lending.
- Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes.
- Evaluate and manage the mortgage supply chain to ensure future‑fit underwriting and servicing capability.
- Customer & Broker Experience
- Deliver differentiated digital journeys combining speed, certainty, and expert underwriting.
- Build a strong broker reputation for flexibility and customer‑focused decision‑making.
- Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues.
- Use data and advanced analytics to enhance decisioning, affordability, and product innovation.
- Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube.
- Governance & Compliance
- Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first‑line mortgage controls.
- Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks.
About you:
- Knowledge & Expertise
- Strong understanding of financial services, particularly mortgages.
- Knowledge of Training & Competence (T&C) frameworks and regulatory requirements.
- Experience in budgeting, forecasting, and capacity planning at a senior level.
- Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services.
- Strong insight into transforming business and customer propositions through digitisation.
- Experience
- Proven senior leader with excellent communication, negotiation, and interpersonal skills.
- Significant strategic and operational management experience.
- Experienced in leading change and process improvement initiatives.
- Skilled in developing and delivering effective strategic and operational plans.
- Highly numerate, able to translate complex data into clear, actionable insights.
- Expertise in capability and capacity management to build agile, scalable teams.
- Strong understanding of how process and IT solutions enable digital service excellence.
- Experience representing operations at committee and project levels.
- Proven management experience in areas such as arrears, underwriting, and complaints.
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, £5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
About us
Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you.
Mortgage Operations Director in Nottingham employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer, offering a dynamic work environment in Nottingham with hybrid working options that promote a healthy work-life balance. Employees benefit from a competitive salary, generous annual leave, and a strong commitment to personal and professional development, all within a friendly and inclusive culture that values diversity and community engagement. With a focus on innovation and operational excellence, this role provides the opportunity to lead transformative initiatives while making a meaningful impact on customers and the community.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Operations Director in Nottingham
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We think you need these skills to ace Mortgage Operations Director in Nottingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nottingham Building Society.
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Research and Reflect:Before hitting that 'apply' button on Nottingham Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nottingham Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nottingham Building Society.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Nottingham Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
