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For Companies At a Glance
- Tasks: Lead and transform mortgage operations, driving growth and enhancing customer experiences.
- Company: Join Nottingham Building Society, a mutual dedicated to community and member success.
- Benefits: Competitive salary, bonus scheme, car allowance, healthcare, and generous leave policies.
- Why this job: Make a real impact in a pivotal leadership role with a focus on innovation.
- Qualifications: Strong financial services knowledge, leadership experience, and strategic management skills.
- Other info: Embrace diversity in a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
This is a pivotal leadership role shaping the future of our mortgage operations. You will lead and transform the Society’s end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation – playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future‑ready operation. This is a high‑impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy.
Here’s a taste of what you will be doing:
- Strategic Leadership
- Define and deliver the mortgage operations strategy to support asset growth.
- Lead end‑to‑end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools.
- Develop a low‑cost, inflation‑resilient servicing model for existing customers.
- Foster an empowered, high‑performance culture with clear career progression.
- Operational Excellence
- Build a flexible, scalable, high‑performing operations function to support rapid growth and complex lending.
- Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes.
- Evaluate and manage the mortgage supply chain to ensure future‑fit underwriting and servicing capability.
- Customer & Broker Experience
- Deliver differentiated digital journeys combining speed, certainty, and expert underwriting.
- Build a strong broker reputation for flexibility and customer‑focused decision‑making.
- Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues.
- Use data and advanced analytics to enhance decisioning, affordability, and product innovation.
- Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube.
- Governance & Compliance
- Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first‑line mortgage controls.
- Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks.
About you:
- Knowledge & Expertise
- Strong understanding of financial services, particularly mortgages.
- Knowledge of Training & Competence (T&C) frameworks and regulatory requirements.
- Experience in budgeting, forecasting, and capacity planning at a senior level.
- Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services.
- Strong insight into transforming business and customer propositions through digitisation.
- Experience
- Proven senior leader with excellent communication, negotiation, and interpersonal skills.
- Significant strategic and operational management experience.
- Experienced in leading change and process improvement initiatives.
- Skilled in developing and delivering effective strategic and operational plans.
- Highly numerate, able to translate complex data into clear, actionable insights.
- Expertise in capability and capacity management to build agile, scalable teams.
- Strong understanding of how process and IT solutions enable digital service excellence.
- Experience representing operations at committee and project levels.
- Proven management experience in areas such as arrears, underwriting, and complaints.
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, ÂŁ5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
About us
Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you.
Mortgage Operations Director in Nottingham employer: Nottingham Building Society
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Operations Director in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and financial services sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in mortgage operations and how you can drive innovation and operational excellence. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you need any adjustments during the process, just drop us an email at careers@thenottingham.com. We’re here to help you every step of the way!
We think you need these skills to ace Mortgage Operations Director in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in mortgage operations. We want to see how your skills align with our mission of being an innovative specialist lender.
Showcase Your Leadership Skills: As a Mortgage Operations Director, you'll be leading teams and driving change. Use your application to demonstrate your strategic leadership experience and how you've successfully managed complex operations in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can help!
Apply Through Our Website: Don’t forget to apply via the application button on our careers site! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Nottingham Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage lifecycle and the specific technologies mentioned in the job description, like MQube and Credit Hub. Brush up on your knowledge of financial services and regulatory requirements to show you're not just familiar but truly knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples that highlight your strategic leadership experience. Think about times you've led change or improved processes in previous roles. Be ready to discuss how you foster a high-performance culture and how you can bring that to the Nottingham Building Society.
✨Data is Key
Since the role involves using data and analytics, come prepared with examples of how you've used data to drive decision-making or improve customer outcomes. This will demonstrate your ability to translate complex data into actionable insights, which is crucial for this position.
✨Cultural Fit Matters
Research the company culture and values, especially their commitment to diversity and community involvement. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of helping customers achieve home ownership.
