At a Glance
- Tasks: Support mortgage brokers with queries and ensure smooth application processes.
- Company: Join Nottingham Building Society, a community-focused mutual with a rich history.
- Benefits: Enjoy competitive salary, 29 days leave, and a commitment to your development.
- Other info: Embrace diversity and contribute to community initiatives while growing your career.
- Why this job: Make a real impact by helping others achieve their homeownership dreams.
- Qualifications: Experience in fast-paced environments and strong communication skills are essential.
The predicted salary is between 28000 - 28000 € per year.
Contract type: 6 month FTC
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Salary: Up to 28,000
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact.
This is a phone-based role with high call volumes, requiring a positive mindset and the ability to thrive in a fast-paced setting. You will deliver excellent customer service to our mortgage broker partners via phone and email, supporting them as they place applications with Nottingham Building Society. By listening carefully and asking the right questions, you will assess cases against lending criteria, discuss any policy exceptions, and resolve queries efficiently. You will help ensure a smooth, friction-free journey by providing timely case updates and supporting brokers with any questions or concerns throughout the application process.
Here’s a taste of what you will be doing:
- Respond to a high volume of broker enquiries via phone, email and web chat
- Provide excellent support to brokers using the online portal and for case updates
- Liaise with Underwriting, Lending Services and BDMs to resolve queries and progress cases smoothly
- Build strong relationships with brokers, networks and mortgage clubs through proactive communication
- Clearly communicate lending criteria and identify opportunities for policy exceptions to support new business
- Maintain accurate criteria information across third-party sourcing systems
- Support procuration fee queries and obtain broker feedback to improve service
- Work flexibly with teams across the Society to meet service demands and SLAs
- Contribute to business launches, compliance requirements and CSR initiatives
- Take ownership of your development and collaborate positively across teams
About you:
- Experience operating in a fast-paced telephony environment
- Experience making judgements on Mortgage opportunities falling outside existing documented guidelines and making appropriate recommendations for exceptions to policy
- Experience managing complaints
- Desirable: CEMAP qualification
Reward & Benefits:
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources.
Embracing Diversity Together:
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
About us:
Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and well, you.
Intermediary Support Officer 6month FTC - Nottingham City employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous annual leave, and a commitment to work-life balance through a 35-hour work week. With a friendly and inclusive culture, employees are encouraged to engage in community service and personal development, while also benefiting from a strong sustainability agenda. Located in Nottingham, the hybrid working model allows for flexibility, making it an ideal workplace for those seeking meaningful and rewarding employment.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Intermediary Support Officer 6month FTC - Nottingham City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Since this role involves high call volumes, try role-playing with a friend or family member. Simulate those broker calls and practice responding to common queries. The more comfortable you are, the better you'll perform under pressure.
✨Tip Number 3
Show off your people skills! In a phone-based role like this, building relationships is key. Be ready to share examples of how you've successfully communicated with clients or colleagues in the past. Highlight your ability to listen and resolve issues efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Intermediary Support Officer 6month FTC - Nottingham City
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and match your background with the key responsibilities and requirements. This shows us that you’ve done your homework!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using clear language and avoiding jargon. Stick to the point and keep it concise, so we can quickly see why you’d be a great fit for the Intermediary Support Officer role.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, if you need any adjustments during the process, just reach out—we're here to help!
How to prepare for a job interview at Nottingham Building Society
✨Know Your Stuff
Before the interview, make sure you understand the role of an Intermediary Support Officer. Familiarise yourself with mortgage processes, lending criteria, and how to handle broker queries. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Practice Makes Perfect
Since this is a phone-based role, practice your phone communication skills. Conduct mock interviews with friends or family, focusing on clear and concise responses. This will help you get comfortable with speaking on the phone and managing high call volumes, which is crucial for this position.
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or provided exceptional support. Highlighting your ability to build relationships with brokers and handle complaints will demonstrate that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
