At a Glance
- Tasks: Deliver top-notch support to mortgage brokers via phone and email.
- Company: Join Nottingham Building Society, a supportive and dynamic workplace.
- Benefits: Competitive salary, annual bonus, healthcare scheme, and generous leave.
- Other info: Hybrid working model with opportunities for personal development.
- Why this job: Make a real difference by helping brokers navigate the mortgage process.
- Qualifications: Experience in a fast-paced environment and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
You’ll deliver excellent customer service to our mortgage broker partners via phone and email, supporting them as they place applications with Nottingham Building Society. By listening carefully and asking the right questions, you’ll assess cases against lending criteria, discuss any policy exceptions, and resolve queries efficiently. You’ll help ensure a smooth, friction-free journey by providing timely case updates and supporting brokers with any questions or concerns throughout the application process.
Responsibilities
- Respond to a high volume of broker enquiries via phone, email and web chat
- Provide excellent support to brokers using the online portal and for case updates
- Liaise with Underwriting, Lending Services and BDMs to resolve queries and progress cases smoothly
- Build strong relationships with brokers, networks and mortgage clubs through proactive communication
- Clearly communicate lending criteria and identify opportunities for policy exceptions to support new business
- Maintain accurate criteria information across third-party sourcing systems
- Support procuration fee queries and obtain broker feedback to improve service
- Work flexibly with teams across the Society to meet service demands and SLAs
- Contribute to business launches, compliance requirements and CSR initiatives
- Take ownership of your development and collaborate positively across teams
About you
- Experience operating in a fast-paced telephony environment
- Experience making judgements on Mortgage opportunities falling outside existing documented guidelines and make appropriate recommendations for exceptions to policy using their knowledge, skills and experience in order to generate confidence in the intermediary market
- Experience managing complaints
Reward & Benefits
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus
Intermediary Support Officer in Nottingham employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises employee well-being and professional growth. With a hybrid working model, employees enjoy flexibility while being part of a supportive team culture that values collaboration and communication. The Society offers competitive salaries, a discretionary bonus scheme, and comprehensive benefits, ensuring that staff feel valued and motivated in their roles.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Intermediary Support Officer in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and experience in a fast-paced environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've successfully resolved queries or managed complaints. This is key for the Intermediary Support Officer role, so have those stories at the ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you need any adjustments during the process, just reach out to us. We’re here to help you every step of the way!
We think you need these skills to ace Intermediary Support Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Intermediary Support Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be dealing with mortgage brokers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved queries or built relationships in the past.
Highlight Relevant Experience:If you've worked in a fast-paced telephony environment or have experience with mortgage applications, make sure to emphasise that! We love seeing candidates who can hit the ground running, so let us know how your background aligns with the role.
Apply Through Our Website:Remember to apply via the application button on our careers site. It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table. If you need any adjustments during the process, just reach out!
How to prepare for a job interview at Nottingham Building Society
✨Know Your Stuff
Make sure you understand the mortgage industry and the specific role of an Intermediary Support Officer. Brush up on lending criteria, common broker queries, and how to handle exceptions. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for the role, as you'll need to assess cases and resolve queries effectively. Show that you can ask insightful follow-up questions based on what the interviewer says, which will highlight your communication skills.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, especially in a fast-paced environment. Be ready to discuss how you handled difficult situations or complaints, as this will illustrate your problem-solving abilities and commitment to supporting brokers.
✨Build Rapport
Since building strong relationships with brokers is key, think about how you can convey your interpersonal skills during the interview. Use friendly body language, maintain eye contact, and engage in a conversational tone. This will help you connect with the interviewer and demonstrate that you can foster positive relationships in the role.
