At a Glance
- Tasks: Be the friendly face of customer service, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a community-focused organisation with a supportive culture.
- Benefits: Starting salary of £25,000, flexible part-time hours, and full training provided.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in your community while developing your skills in customer service.
- Qualifications: No financial experience needed, just a positive attitude and great communication skills.
The predicted salary is between 25000 - 25500 € per year.
Contract type: 12 month FTC
Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
Location: Worksop, Nottinghamshire, S80
Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full-time equivalent. For part-time hours, we will calculate a prorated salary based on your agreed working pattern.
At Nottingham Building Society, our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society-wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer-first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customers' needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self-motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers, and the community.
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Customer Service Representative - Worksop in Nottingham employer: Nottingham Building Society
At Nottingham Building Society, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Customer Service Representative in Worksop, you'll enjoy flexible part-time hours, competitive salary progression, and the opportunity to engage directly with customers, making a real impact in your community. We are committed to your professional growth, offering comprehensive training and development opportunities to help you excel in your career while contributing to our mission of helping customers achieve their home ownership dreams.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Worksop in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your genuine self shine through. They want to see how you’d fit into their culture, so don’t be afraid to share your experiences and how you can contribute to their customer-first approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Worksop in Nottingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background aligns with what we’re looking for in a Customer Service Representative and make those connections clear.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, you'll need to demonstrate your ability to engage with customers effectively. Prepare examples from your past experiences where you've provided outstanding service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can also ask clarifying questions if you're unsure about something, which demonstrates your proactive approach.
✨Embrace the Digital Aspect
Since the role involves supporting customers with technology and digital services, be prepared to discuss your comfort level with digital tools. Share any experiences you've had using technology in customer service settings, and express your willingness to learn new systems.
