At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a supportive and inclusive workplace.
- Benefits: Starting salary of £25,000, with progression and part-time flexibility.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 25500 € per year.
Contract type: Permanent
Hours: Part Time, 21 hours per week
Location: Dinnington, S25
Salary: Starting at £25,000, with progression to £25,500 once fully competent. Salary will be pro rata for part-time hours.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don't feel you tick every box, we'd still genuinely love to hear from you.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact us.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network.
Customer Service Representative - Dinnington in Nottingham employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place for Customer Service Representatives to thrive. With a strong focus on face-to-face interactions, employees enjoy a supportive work culture that fosters teamwork and customer connection, alongside competitive salary progression and opportunities for professional development. Located in Dinnington, this role offers the chance to make a meaningful impact in the community while being part of a dedicated team committed to helping customers achieve their savings goals.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Dinnington in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling real-life situations during your interview.
✨Tip Number 3
Be yourself! The interview is your chance to shine, so let your personality come through. Share your experiences and how they relate to the role of a Savings Customer Ambassador. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative - Dinnington in Nottingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that align with our values and the job description.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Practice Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer enquiries. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult situations or complaints, and be ready to share examples from your past experiences.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, it's crucial to demonstrate your communication skills during the interview. Speak clearly, maintain eye contact, and engage with your interviewer as if they were a customer. This will give them a taste of how you might interact with clients.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
