Mortgage Underwriting Manager

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to £60,000 (depending on experience)

At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.

Lead and energise our Mortgage Underwriting teams to deliver an outstanding experience for customers and brokers. You’ll bring our operational strategy to life - driving performance, exceeding SLAs, and creating a high‑impact, right‑first‑time culture. Champion excellence by elevating lending quality, shaping robust policy, and ensuring our operations meet the highest legal and regulatory standards. This is your opportunity to shape a best‑in‑class underwriting function and set the pace for the future of mortgage operations.

Here’s a taste of what you will be doing:

• Lead mortgage underwriting teams to deliver excellent service and meet SLA targets.
• Scale underwriting operations to support growing lending volumes.
• Build capability to support new mortgage products and process improvements.
• Ensure accurate MI reporting and maintain full regulatory compliance (including MCOB).
• Provide insight for third‑party panel management (solicitors, surveyors, brokers).
• Maintain strong oversight to ensure high‑quality lending decisions and adherence to policy.
• Support key projects and operational change across the mortgage function.
• Build strong internal/external relationships and drive a customer‑focused culture.
• Lead, coach, and performance‑manage the team.
• Partner with Risk & Compliance to ensure robust first‑line mortgage risk controls.

About you:

• Strong financial services knowledge, including MCOB, Data Protection Act, Conduct & Operational Risk, and TCF principles.
• In‑depth understanding of land law, conveyancing, property processes, and Housing Act legislation.
• Proven ability to lead and manage diverse teams, switching focus effectively to drive performance.
• Skilled in setting departmental vision and building the resources and processes to deliver it.
• Track record of achieving targeted performance and strong people leadership.
• Excellent interpersonal skills with the ability to motivate, coach and develop managers.
• Experienced in driving cultural change and continuous improvement.
• Strong analytical skills with the ability to interrogate and interpret business data.
• Experience in project work, owning delivery across workstreams and tasks.
• Skilled in managing third‑party relationships.

Reward & Benefits:

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

About us:

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you.