Mortgage Servicing Team Leader - Nottingham City

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to 32,000 DOE

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact.

Were hiring! A Mortgage Serving Team Leader! Youll support the Mortgage Servicing Manager in delivering the Societys purpose, helping to drive outstanding customer experiences and high levels of satisfaction through exceptional service to both internal and external customers.

Heres a taste of what you will be doing as a Mortgage Servicing Team Leader at Nottingham Building Society:

• Act as a positive role model, demonstrating mortgage servicing excellence and setting high standards across the team.
• Deliver consistently efficient, professional customer service on all mortgage-related activity, in line with policies and procedures.
• Train, motivate, and support the team to ensure strong performance and productivity.
• Line Manager Mortgage Support Representatives with a focus on coaching and development.
• Identify and implement continuous improvement opportunities in partnership with the Mortgage Servicing Manager.
• Ensure all work is fully compliant with internal and external standards, rules, and policies.
• Build strong relationships with internal and external stakeholders and resolve complex queries.
• Deputise for the Mortgage Servicing Manager as required.
• Review and enhance processes to maintain the highest service standards.
• Work within agreed budgets, targets, and objectives.

About you:

• Strong knowledge of The Nottinghams policies, procedures, core systems, and regulatory requirements (including MCOB and Land Law), with an understanding of Broker and Solicitor Panel criteria.
• Professional, enthusiastic, and customer-focused communicator with a calm and welcoming approach.
• Self-motivated team player, able to demonstrate best practice while supporting and coaching colleagues, including new starters.
• Highly organised, detail-driven, and proactive, with strong planning and workload management skills.

Reward & Benefits:

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda where we are continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We are passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

About us:

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we are owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, we are always striving to do the right thing for our colleagues, communities and members.