Mortgage Adviser - Nottingham City

Mortgage Adviser – Nottingham City

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact

We have an exciting opportunity to join Nottingham Building Society as a Retentions Mortgage Adviser ! In this dynamic role, you’ll provide compliant mortgage advice to existing customers, building strong relationships and delivering outstanding customer service.

Your expertise will help customers secure their financial futures while identifying opportunities to support the wider business. With a focus on achieving personal business objectives, including retention targets, you’ll thrive in a supportive environment that values customer care and professional growth.

This is an excellent opportunity for someone who is fully CeMAP qualified and eager to step into their first Mortgage Adviser role, offering the perfect platform to launch a rewarding career. It’s also suitable for experienced Mortgage Advisers looking to bring their expertise to a new organisation, where they can make an impact and further develop their skills.

Whether you’re starting out or ready for a fresh challenge, this role provides the chance to thrive in a supportive environment, deliver outstanding service, and help customers secure their financial futures while achieving your personal and professional goals.

Here’s a taste of what you will be doing as a Mortgage Adviser at Nottingham Building Society: –

• Strive to achieve both sales and service goals, ensuring excellent customer outcomes are at the heart of everything you do.
• Maintain your professional competency within the prescribed Training & Competency (T&C) framework, supporting your continuous development.
• Actively and reactively promote loyalty offers to existing customers, working towards agreed retention targets with a focus on building long-term customer relationships.
• Deliver an exceptional, fully advised mortgage service to existing customers, covering re-mortgages, porting, further advances, and post-contract variations.
• Assess variations, applications, and affordability in line with Lending Policy criteria, ensuring all decisions align with prescribed policies.
• Take ownership of your performance by maintaining accurate sales logs and development plans, showcasing your commitment to growth and success.
• Ensure all customer accounts are accurately updated and documented, protecting data integrity and maintaining consistency across core systems while producing relevant management information.
• Collaborate flexibly with other teams in Mortgage Operations, contributing to shared business objectives and fostering a supportive team environment.

About you: –

• CeMap 1,2 and 3 or equivalent.
• Proven track record of sales and customer service.
• An excellent communicator able to demonstrate a high standard of telephony skills and the necessary skills required to overcome challenges of a non F2F environment.
• Curious, highly self-motivated and proactive in approach.
• Exceptional team working skills with the ability to collaborate effectively with cross functional teams.

Reward & Benefits –

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: –

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.