At a Glance
- Tasks: Be the friendly face of customer service, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a supportive and inclusive workplace.
- Benefits: Starting salary of £25,000, with potential progression and full-time hours.
- Other info: Enjoy a vibrant team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: No specific qualifications needed; just a passion for helping others.
The predicted salary is between 25000 - 25500 € per year.
Contract type: Permanent
Hours: Full Time, 35 hours per week
Location: Beeston, NG9
Salary: Starting at £25,000, with progression to £25,500 once fully competent.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don't feel you tick every box, we'd still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact us.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network.
Customer Service Representative - Beeston in Kettering employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place for Customer Service Representatives to thrive. With a strong focus on face-to-face interactions, employees enjoy a supportive work culture that fosters teamwork and customer connection, alongside competitive salaries and clear progression paths. Located in Beeston, this role offers the unique opportunity to engage directly with the community while contributing to the Society's mission of helping customers achieve their home ownership dreams.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Beeston in Kettering
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be yourself! The interview is as much about them getting to know you as it is about you showcasing your skills. Don’t be afraid to let your personality shine through; they want to see how you’d fit into their team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Beeston in Kettering
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Customer Service Representative role. Highlight your relevant experience and skills that align with our values and the job description. It shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and how they relate to the role. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, if you need any adjustments during the process, just reach out—we're here to help!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Practice Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer enquiries. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult situations or complaints, and be ready to share examples from your past experiences.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, it's crucial to demonstrate your communication skills during the interview. Speak clearly, maintain eye contact, and engage with your interviewer. You want to convey that you can create a welcoming atmosphere for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it’s the right fit for you. Consider asking about the team culture, training opportunities, or how success is measured in the role.
