Head of Marketing Performance & Operations

We are seeking an experienced and results-driven Marketing Operations Manager to join our dynamic marketing team. In this role, you will be responsible for overseeing the efficient and effective operation of our marketing systems, processes, and technologies. You will play a key role in driving marketing automation, data analytics, and performance reporting, ensuring that all marketing campaigns run smoothly and deliver measurable results.

Here’s a taste of what you will be doing as a Marketing Operations Manager at Nottingham Building Society:

• Planning and automation: Support the team to effectively plan activity linked to marketing strategy and objectives and to automate our customer engagement efforts. Analyse and improve marketing workflows and processes to ensure seamless collaboration across cross-functional teams and maximize marketing efficiency. Oversee the execution of marketing campaigns, including email marketing, social media, digital advertising, and content distribution, ensuring all campaigns are tracked, measured, and reported effectively.
• Data Analysis & Reporting: Develop and maintain dashboards and reports to track campaign performance, ROI, and key performance indicators (KPIs). Provide actionable insights to optimize future marketing strategies.
• Technology Management: Evaluate, implement, and maintain marketing technology solutions to support lead generation, customer relationship management (CRM), and analytics needs.
• Collaboration: Work closely with the marketing, sales, and IT teams to ensure alignment between marketing initiatives and business objectives.
• Lead Management: Monitor and optimize lead generation, segmentation, and scoring processes, ensuring high-quality leads are passed to sales teams efficiently.
• Budget Management: Assist in the development and tracking of marketing budgets, ensuring that spending is aligned with priorities and delivers maximum return on investment.

Strong knowledge of marketing automation tools (e.g., Experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics) is highly preferred. Advanced proficiency in data analysis and reporting, with the ability to translate insights into actionable recommendations. Strong project management skills and attention to detail.

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.

Embracing Diversity Together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.