Senior Financial Difficulties Specialist - Nottingham Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments toassistyou inapplying, please contact This Senior Specialist role focuses on managing complex arrears cases, including those involving vulnerable customers, helping to deliver fair outcomes while protecting the Society from risk. Youll take ownership of Residential, Commercial and Buy-to-Let mortgage accounts with serious arrears or breaches, working to find balanced, sustainable solutions. The role also includes overseeing possession proceedings, managing property sales, and maximising recovery of any shortfall balances, all in line with regulatory and best practice standards. As a key member of the team, youll also deputise for the Financial Difficulties Senior Manager, providing support and leadership where required. Heresa taste of what you will be doingasaSenior Financial Difficulties Specialistat Nottingham Building Society:- Lead the management of complex arrears and breach of terms cases, including vulnerable customers Operate with a high mandate level, approving non-standard forbearance and complex decisions Act as an escalation point for colleagues and deputise for the Financial Difficulties Team Senior Manager Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post-hearing strategies Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence Take ownership of repossession processes, including property sale strategy, approvals and shortfall recovery Present complex cases to senior leadership, providing clear, risk-based recommendations Maintain strong regulatory compliance (including MCOB and pre-action protocol) across all activity Identify and support vulnerable customers, ensuring tailored and appropriate outcomes Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases Aboutyou:- Strong knowledge of mortgage products and MCOB, including detailed understanding of The Nottinghams procedures, legislation and regulatory requirements Proven experience managing complex, customer-facing situations with confidence and professionalism Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors Expertise in supporting and managing vulnerable customers Background within Financial Services Excellent communication, organisation and stakeholder management skills Highly IT literate, with strong proficiency in Microsoft Office and understanding of web-based systems Solid and up-to-date knowledge of MCOB Reward
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Nottingham Building Society Recruitment Team
