At a Glance
- Tasks: Manage complex arrears cases and support vulnerable customers to achieve fair outcomes.
- Company: Join Nottingham Building Society, a leader in financial services with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with strong career progression opportunities.
- Why this job: Make a real difference by helping customers navigate financial difficulties while protecting the Society.
- Qualifications: Experience in mortgage products, litigation, and managing customer-facing situations required.
The predicted salary is between 40000 - 50000 £ per year.
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
This Senior Specialist role focuses on managing complex arrears cases, including those involving vulnerable customers, helping to deliver fair outcomes while protecting the Society from risk. You will take ownership of Residential, Commercial and Buy-to-Let mortgage accounts with serious arrears or breaches, working to find balanced, sustainable solutions. The role also includes overseeing possession proceedings, managing property sales, and maximising recovery of any shortfall balances, all in line with regulatory and best practice standards. As a key member of the team, you will also deputise for the Financial Difficulties Senior Manager, providing support and leadership where required.
Here’s a taste of what you will be doing as a Senior Financial Difficulties Specialist at Nottingham Building Society:
- Lead the management of complex arrears and breach of terms cases, including vulnerable customers
- Operate with a high mandate level, approving non-standard forbearance and complex decisions
- Act as an escalation point for colleagues and deputise for the Financial Difficulties Team Senior Manager
- Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post-hearing strategies
- Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence
- Take ownership of repossession processes, including property sale strategy, approvals and shortfall recovery
- Present complex cases to senior leadership, providing clear, risk-based recommendations
- Maintain strong regulatory compliance (including MCOB and pre-action protocol) across all activity
- Identify and support vulnerable customers, ensuring tailored and appropriate outcomes
- Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases
About you:
- Strong knowledge of mortgage products and MCOB, including detailed understanding of The Nottingham's procedures, legislation and regulatory requirements
- Proven experience managing complex, customer-facing situations with confidence and professionalism
- Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors
- Expertise in supporting and managing vulnerable customers
- Background within Financial Services
- Excellent communication, organisation and stakeholder management skills
- Highly IT literate, with strong proficiency in Microsoft Office and understanding of web-based systems
- Solid and up-to-date knowledge of MCOB
Senior Financial Difficulties Specialist - Nottingham in Devon employer: Nottingham Building Society
Nottingham Building Society is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team members are encouraged to take ownership of their roles. With hybrid working options and a focus on managing complex financial cases, employees benefit from a dynamic environment that fosters collaboration and innovation while making a meaningful impact on the lives of vulnerable customers. The Society is committed to regulatory compliance and best practices, ensuring that staff are equipped with the knowledge and resources needed for success in their careers.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Financial Difficulties Specialist - Nottingham in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about mortgage products and MCOB. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complex arrears cases and how to support vulnerable customers. We want you to showcase your expertise and confidence when discussing real-life scenarios during the interview.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s super easy and ensures your application goes straight to the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Financial Difficulties Specialist - Nottingham in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Financial Difficulties Specialist role. Highlight your experience with mortgage products, complex arrears cases, and any relevant regulatory knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping vulnerable customers and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your expertise in managing complex situations.
Showcase Your Communication Skills:As a Senior Financial Difficulties Specialist, strong communication is key. In your application, make sure to showcase your ability to present complex information clearly and effectively. This will help us see how you can engage with both customers and colleagues.
Apply Through Our Website:Don't forget to apply through our careers site! It's the best way for us to receive your application and ensures you’re considered for the role. If you need any adjustments during the application process, just reach out—we're here to help!
How to prepare for a job interview at Nottingham Building Society
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage products and MCOB regulations. Familiarise yourself with the Nottingham Building Society's procedures and any recent changes in legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex arrears cases or supported vulnerable customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see how your experience aligns with the role.
✨Demonstrate Leadership Skills
Since this role involves deputising for the Financial Difficulties Senior Manager, be ready to discuss your leadership style and experiences. Think about times when you've taken charge of a situation or led a team, and be prepared to share how you can support and guide your colleagues effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
