At a Glance
- Tasks: Engage with customers face-to-face and via phone, delivering outstanding service.
- Company: Join The Nottingham Building Society, a community-focused organisation.
- Benefits: Competitive salary, part-time hours, and full training provided.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 18600 - 19800 £ per year.
Contract type: Permanent
Hours: Part Time 28 hours (to be covered over 4 days including Saturdays)
Location: St Albans, Hertfordshire, AL1
Salary: Starting at £23,180, with progression to £23,700 once fully competent. The salary shown is the full-time equivalent. For part-time hours, we’ll calculate a pro-rated salary based on your agreed working pattern.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community, and you’ll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self-motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community.
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Customer Service Representative - St Albans employer: Nottingham Building Society
The Nottingham Building Society is an exceptional employer, offering a supportive and collaborative work environment in the heart of St Albans. With a strong focus on employee development and community engagement, you will have the opportunity to grow your skills while making a meaningful impact on customers' lives. Enjoy competitive pay, flexible part-time hours, and the chance to be part of a team that values outstanding service and personal connections.
Contact Details:
Nottingham Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your genuine self shine through. They want to see how you’d fit into their collaborative branch culture, so don’t be afraid to share your passion for helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - St Albans
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in customer service.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Representative. Highlight your relevant experiences and skills that align with our values and the job description. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff – we want the good stuff!
Apply Through Our Website:Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that application button!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research The Nottingham Building Society. Understand their values, mission, and the role of a Savings Customer Ambassador. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to create a strong customer-first culture.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of customers, which is crucial for the role.
✨Embrace the Digital Aspect
Since the role involves supporting customers with technology and digital services, be prepared to discuss your comfort level with digital tools. Share any relevant experiences where you've helped others navigate technology, as this will highlight your adaptability and willingness to embrace change.
