At a Glance
- Tasks: Welcome customers, handle enquiries, and support transactions with a customer-first approach.
- Company: Join The Nottingham Building Society, a community-focused mutual organisation.
- Benefits: Competitive salary, annual leave, healthcare scheme, and personal development opportunities.
- Other info: Enjoy a friendly culture that values diversity and supports your growth.
- Why this job: Make a real difference in your community while helping customers achieve their financial goals.
- Qualifications: Strong communication skills and a proactive attitude are essential; no financial services experience needed.
The predicted salary is between 25000 - 25500 € per year.
Contract type: 12 month FTC
Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
Location: Worksop, Nottinghamshire, S80
Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full-time equivalent. For part-time hours, we will calculate a prorated salary based on your agreed working pattern.
At Nottingham Building Society, our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact us.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society-wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer-first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customers' needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self-motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers, and the community.
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits:
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda where we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
- Your health and wellbeing is our priority; we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together:
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.
We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About Us:
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, we’re always striving to do the right thing for our team, communities, and members. Although our history spans over 170 years, our purpose of helping our members save, plan for, and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Customer Service Representative - Worksop in Cumberland employer: Nottingham Building Society
At The Nottingham Building Society, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises personal and professional development. Our part-time Customer Service Representative role in Worksop not only provides competitive pay and generous benefits, including 29 days of annual leave and a commitment to community engagement, but also fosters a strong sense of belonging and purpose as you help customers achieve their financial goals. Join us to be part of a team that values your contributions and encourages you to grow while making a positive impact in the local community.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Worksop in Cumberland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Nottingham Building Society. Understand their values, mission, and what they stand for. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to creating outstanding experiences for customers.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal experiences and how they relate to the role. Let your passion for helping customers shine through; it’s what they’re looking for!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Representative - Worksop in Cumberland
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and align your strengths with what we’re looking for in a Customer Service Representative.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, you can find all the info you need about the role and our company there.
How to prepare for a job interview at Nottingham Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role. Familiarise yourself with the key responsibilities, like delivering outstanding service and supporting customers with their financial goals. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice your communication skills. Think of examples where you've successfully engaged with customers or resolved issues. Be ready to discuss how you can create a strong customer-first culture, as this is crucial for the job.
✨Emphasise Your Proactive Attitude
The Nottingham Building Society values a proactive approach, so be prepared to share instances where you've taken initiative in previous roles. Highlight your self-motivation and willingness to embrace change, as these traits will resonate well with the interviewers.
✨Connect with Their Values
Research the company's commitment to community and diversity. During the interview, express your alignment with their values, such as helping local communities and promoting inclusivity. This shows that you're not just interested in the job, but also in being part of their mission.
