At a Glance
- Tasks: Be the friendly face of customer service, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a supportive and inclusive workplace.
- Benefits: Starting salary of £25,000, with potential progression and full-time hours.
- Other info: Enjoy a vibrant team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: No specific experience needed; just bring your passion for helping others.
The predicted salary is between 25000 - 25500 € per year.
Contract type: Permanent
Hours: Full Time, 35 hours per week
Location: Beeston, NG9
Salary: Starting at £25,000, with progression to £25,500 once fully competent.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact us.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network.
Customer Service Representative - Beeston in Chester employer: Nottingham Building Society
Nottingham Building Society is an excellent employer that prioritises a supportive and inclusive work culture, allowing Customer Service Representatives in Beeston to thrive in their roles. With a focus on employee growth, you will benefit from competitive salaries and opportunities for progression, all while engaging directly with customers and making a meaningful impact in the community. Join us to be part of a team that values your contributions and fosters a sense of belonging.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Beeston in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be yourself! The interview is as much about them getting to know you as it is about you showcasing your skills. Don’t be afraid to let your personality shine through; they want to see how you’d fit into their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about the role. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Representative - Beeston in Chester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Customer Service Representative role. Highlight your relevant experience and skills that align with our values and the job description. It shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and how they relate to the role. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Nottingham Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This will show that you’re not just familiar with the role but genuinely passionate about providing excellent service.
✨Research Nottingham Building Society
Take some time to learn about Nottingham Building Society’s values, mission, and recent news. Being able to discuss how your personal values align with theirs can really set you apart. Plus, it shows you’re genuinely interested in the company!
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer query or complaint. Practise common scenarios and think about how you would respond. This will help you feel more confident and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about team culture, training opportunities, or how success is measured in the role. It shows you’re proactive and keen to understand how you can contribute to the team.
