At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their savings needs.
- Company: Join Nottingham Building Society, a supportive and inclusive workplace.
- Benefits: Starting salary of £25,000, with potential progression and full-time hours.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: No specific experience needed; just bring your passion for customer service.
The predicted salary is between 25000 - 25500 € per year.
Contract type: 12 Month Fixed Term Contract
Hours: Full Time, 35 hours per week
Location: Ilkeston, DE7
Salary: Starting at £25,000, with progression to £25,500 once fully competent
At Nottingham Building Society, our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don't feel you tick every box, we'd still genuinely love to hear from you.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact us.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers' shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society-wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer-first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network
Customer Service Representative - Ilkeston in Ashbourne employer: Nottingham Building Society
At Nottingham Building Society, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. Located in Ilkeston, our branch provides a vibrant environment where you can engage directly with customers and colleagues, fostering meaningful relationships while enjoying opportunities for personal and professional growth. With competitive salaries and a commitment to employee development, we ensure that our staff feel valued and empowered to succeed in their roles.
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Ilkeston in Ashbourne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottingham Building Society. Understanding their values and mission will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations in the branch.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see how you’d fit into their team, so don’t be afraid to show your enthusiasm for helping customers and creating great experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Ilkeston in Ashbourne
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your examples with what we’re looking for in a Customer Service Representative.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and qualifications.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Nottingham Building Society
✨Know the Company
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer interactions. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, it's crucial to showcase your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you value effective communication.
✨Ask Thoughtful Questions
At the end of the interview, make sure to ask insightful questions about the role and the company. This could be about their approach to customer service or how they support employee development. It shows that you're engaged and thinking about how you can contribute to their success.
