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- Tasks: Coordinate day-to-day repairs and ensure high-quality service for residents.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Opportunity for professional development and career growth in a supportive environment.
- Why this job: Make a real difference in residents' lives by providing safe and well-maintained homes.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a Repairs Officer, you'll be a key part of our Repairs directorate, making sure day‑to‑day repairs are coordinated effectively and completed to a high standard. You'll use your problem‑solving skills and customer‑focused mindset to ensure residents only need to ask once—and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you'll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on. Join us in our commitment to delivering excellent service and creating well‑maintained homes where our residents feel safe and proud.
Notting Hill Genesis, one of London's largest housing associations, is seeking dynamic Repairs Officers to join our dedicated Repairs Hub. In this crucial role, you'll be at the forefront of our mission to provide "best in class" repair and maintenance services, directly improving the living conditions of our residents. Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline, and we employ around 1,800 employees.
Key Responsibilities- Ensure contractors and inspectors provide a consistently high‑quality service that meets the six customer priorities in the customer strategy.
- Act as a trusted and reliable NHG presence, ensuring all visits and inspections are completed on time.
- Deliver well‑cared‑for homes and places where residents feel safe and proud through top‑class contract management.
- Provide a responsive service; action staff and resident queries and complaints thoroughly, timely, and learn from feedback.
- Recommend, oversee, and develop a best‑in‑class repair delivery service that meets targets and drives continuous improvement.
- Maintain strong communication with stakeholders to ensure service standards and regulatory compliance.
- Experience working in a customer service environment.
- Highly organised with proven ability to manage conflicting priorities in a busy office environment.
- Experience providing performance monitoring and commentary against business targets.
- Good understanding of relevant legislation and regulatory requirements.
- Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence; if not already qualified, an expectation to study towards a professional qualification may arise.
- Experience in managing and coordinating responsive repairs.
- Willingness to study towards a professional qualification if required.
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts across major retailers, gyms, restaurants, entertainment, and more.
- Interest‑free loans (season ticket loan, tenancy deposit loan, and training loan).
- Cycle‑to‑work scheme.
- Life Assurance equal to four times the annual salary.
Repairs Officer employer: Notting Hill
Contact Detail:
Notting Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Notting Hill Genesis on LinkedIn. Ask them about their experiences and any tips they might have for landing the Repairs Officer role. Personal connections can give you insights that make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past work where you’ve tackled customer service challenges. We want to see how you can ensure residents only need to ask once and how you handle things when they go wrong.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage conflicting priorities in a busy environment. We love candidates who can juggle multiple tasks while keeping everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to provide top-notch repair services for our residents.
We think you need these skills to ace Repairs Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Officer role. Highlight your customer service experience and problem-solving skills, as these are key to what we’re looking for at Notting Hill Genesis.
Showcase Your Organisational Skills: We want to see how you manage conflicting priorities in a busy environment. Use specific examples in your application to demonstrate your organisational prowess and how you keep everything running smoothly.
Highlight Relevant Experience: If you've got experience in managing responsive repairs or working with contractors, make it shine! This will show us that you understand the ins and outs of the role and can hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at Notting Hill Genesis.
How to prepare for a job interview at Notting Hill
✨Know Your Stuff
Make sure you understand the role of a Repairs Officer inside out. Familiarise yourself with Notting Hill Genesis's mission and values, as well as the specific responsibilities outlined in the job description. This will help you demonstrate your genuine interest and how your skills align with their goals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your customer-focused mindset and how you've ensured high-quality service delivery. This is crucial for a role that revolves around maintaining safe homes and responding to resident needs.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would maintain strong relationships with contractors and stakeholders, ensuring compliance and service standards are met. Good communication can set you apart!
✨Be Ready to Learn
Since the role may require further qualifications, express your willingness to study towards them if needed. Show enthusiasm for continuous improvement and professional development. This demonstrates your commitment to delivering 'best in class' services and aligns with the organisation's values.