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- Tasks: Help colleagues adopt new digital tools and drive impactful change.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and a great pension scheme.
- Other info: Be part of a dynamic team focused on people-centred digital adoption.
- Why this job: Make a real difference by shaping how digital change improves lives.
- Qualifications: Experience in digital change and strong stakeholder management skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Digital Change & Adoption Partner plays a critical role within this ambition. This is a specialist partnering role for someone who enjoys working at the intersection of people, technology and change – helping colleagues confidently adopt new digital tools and ways of working so transformation delivers real, lasting impact.
As the Digital Change & Adoption Partner, reporting to the Learning Partnering & Delivery Manager, you will act as NHG's adoption specialist for digital and transformation activity. You'll work closely with Transformation teams, Change Managers, Business Analysts, PMO colleagues and HR Business Partners to ensure new systems and processes are not just implemented but truly embedded. This role is not focused on delivering training at scale or producing learning content; instead it centres on partnering, influence and insight‑owning adoption outcomes rather than learning outputs.
Responsibilities
- Work with transformation and change colleagues to focus on behaviour, confidence and readiness – not just go-live.
- Identify adoption risks early and shape mitigation activity to support successful embedding.
- Support leaders to understand and own their role in driving adoption and behaviour change.
- Enable colleagues to confidently adopt new tools, systems and ways of working.
- Help NHG realise the benefits of digital investment through improved consistency, reduced re‑work and better colleague experience.
- Show impact through confident adoption of digital change, smoother transitions, and sustained improvements in how work is done across the organisation.
How you'll do it
- Partner with Transformation, Change, PMO and HRBPs to understand upcoming digital and process change and assess adoption risk.
- Shape business‑readiness and adoption activity so change is well sequenced, inclusive and sustainable.
- Provide insight, challenge and assurance on confidence, readiness and behavioural impact.
- Define the capability required for successful adoption of digital tools, including emerging technologies such as AI and Copilot.
- Brief and shape learning and support activity with Learning Design and Systems colleagues where training is needed to enable adoption.
- On occasion, deliver targeted adoption‑focused interventions where direct involvement supports behaviour change.
- Use insight, feedback and usage patterns to track adoption, identify issues early and support continuous improvement.
You will work closely with colleagues across People Development, Digital and Transformation to ensure adoption activity is focused, people‑centred and outcome‑driven.
Qualifications
- Experience supporting colleagues through digital, system or process change, with a strong emphasis on adoption and behaviour change.
- Experience working in partnership with change, transformation and HR teams.
- Ability to identify adoption risks, confidence gaps and behavioural barriers and influence appropriate responses.
- Experience shaping learning or support approaches alongside learning design or systems teams.
- Understanding of how digital change impacts colleague experience and day‑to‑day work.
- Strong stakeholder‑management skills with the confidence to constructively challenge and influence leaders.
- A pragmatic, people‑centred approach and commitment to inclusive, responsible digital adoption.
- Relevant experience in change, learning, organisational development, digital adoption or a related field (professional qualification desirable but not essential).
Our offer and culture
You will play a key role in shaping how digital change lands across NHG, working at pace with senior stakeholders and transformation teams to ensure new ways of working stick and genuinely improve colleague and resident experience.
Benefits
- Excellent annual leave and flexible working options (qualifying period may apply).
- Generous pension scheme.
- Enhanced family leave (qualifying period may apply).
- Employee Assistance Programme.
- Health cash plan.
- Retail, leisure and lifestyle discounts.
- Interest‑free loans.
- Cycle to work scheme.
- Life assurance – 4× annual salary.
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline, employing around 1,800 colleagues.
Digital Change & Adoption Partner in London employer: Notting Hill
Contact Detail:
Notting Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Change & Adoption Partner in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working in digital change and adoption roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in supporting colleagues through digital changes. Share specific examples of how you've influenced behaviour change and improved adoption outcomes.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Visit our website regularly and apply directly for roles that catch your eye. Tailor your approach to show how you can help organisations embed new systems and processes effectively.
✨Tip Number 4
Prepare for interviews by understanding the company’s digital transformation goals. Research their current tools and processes, and think about how you can contribute to their success. This will show you're genuinely interested and ready to make an impact!
We think you need these skills to ace Digital Change & Adoption Partner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital change and adoption. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your People Skills: Since this role is all about partnering and influencing, let us know about your experiences working with teams and stakeholders. Share examples of how you've helped colleagues embrace new tools or processes – we love a good success story!
Be Insightful: We’re looking for someone who can identify risks and gaps in adoption. In your application, mention any strategies you’ve used to assess readiness or mitigate challenges in previous roles. This will show us you’re proactive and solution-oriented!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Notting Hill
✨Understand the Role
Before your interview, make sure you fully grasp what the Digital Change & Adoption Partner role entails. Familiarise yourself with the responsibilities and how they align with the company's goals. This will help you articulate how your experience can contribute to their mission.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to support colleagues through digital change. Highlight instances where you've identified adoption risks or influenced behaviour change, as these are key aspects of the role.
✨Engage with Stakeholders
Think about how you would approach working with various stakeholders like Transformation teams and HR Business Partners. Be ready to discuss your strategies for building relationships and influencing leaders to drive adoption and behavioural change.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s digital transformation journey. Inquire about their current challenges with adoption and how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.