At a Glance
- Tasks: Lead a team to deliver top-notch property management services and enhance customer satisfaction.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Great opportunities for growth and professional development await you!
- Why this job: Make a real impact in the community while developing your career in property management.
- Qualifications: Experience in leading teams and strong negotiation skills required.
The predicted salary is between 45000 - 55000 £ per year.
As an Operations Manager, you'll lead a dedicated team in delivering exceptional property management services that enhance asset value and customer satisfaction.
Your strategic oversight will drive operational excellence, financial efficiency, and sustainable partnerships, ensuring NHG's commercial properties meet the highest standards of quality and compliance.
How you'll do it Motivate and develop a property management team, fostering innovation, accountability, and a culture of continuous improvement.
Manage service charges, budgets, and contracts to maximise value for money while ensuring compliance with legislation and NHG policies.
Build strong relationships with contractors, residents, and internal teams to uphold service standards and resolve issues proactively.
Lead tender processes, negotiate agreements, and monitor contractor performance to ensure cost-effective, high-quality service delivery.
Monitor repair works, address feedback, and implement improvements to boost customer satisfaction and asset performance.
Hybrid arrangements - at least two days a week in our communities, on housing estates or schemes, and at least two days in an office.
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.
If not already qualified, there may be an expectation to study towards a professional qualification.
Essential: Proven experience leading teams to exceed operational targets in property management or a related field.
Strong commercial negotiation skills and knowledge of property management regulations (e. g. health and safety, financial compliance).
Experience managing complex stakeholder relationships.
- Proficiency in
- Microsoft
- Office
Desirable: Experience in social housing or large-scale residential portfolio management.
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.
We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
Once you join us, you'll find plenty of opportunities to grow within our organisation.
You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
- #J-18808-Ljbffr
Housing Operations Manager in Camden Town employer: NOTTING HILL
NOTTING HILL offers an exceptional work environment for Senior Software Engineers, where innovation meets collaboration in a dynamic London setting. Employees benefit from a culture that prioritises growth and learning, with opportunities to shape engineering practices and directly impact the company's success. Join a passionate team dedicated to building reliable software solutions while enjoying the unique advantages of working in an early-stage startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Operations Manager in Camden Town
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like NOTTING HILL.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like NOTTING HILL? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit NOTTING HILL's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Housing Operations Manager in Camden Town
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Operations Manager role at NOTTING HILL, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at NOTTING HILL
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where NOTTING HILL operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to NOTTING HILL. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at NOTTING HILL.
