Notting Hill Genesis is seeking a Complaints Reviewer to join our expanding Complaints Service in London. You will lead the review of stage 2 complaints, assess stage 1 investigations, and make independent, evidence-based decisions on outcomes, remedies and redress.
You'll work with operational teams to support resolution, ensure compliance with the Housing Ombudsman Service Code, and draft clear responses. The role may require professional qualification in the future.
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Stage 2 Complaints Specialist employer: Notting Hill Genesis
Notting Hill Genesis is an excellent employer that prioritises the safety and well-being of its employees while fostering a collaborative work culture in the heart of London. With a strong commitment to professional development, employees have access to growth opportunities and training that enhance their skills in compliance and property management. The hybrid working model offers flexibility, allowing you to balance your professional and personal life effectively.
