At a Glance
- Tasks: Lead and support teams in delivering exceptional property management services.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and a range of employee discounts.
- Other info: Opportunities for professional development and a supportive work culture.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience in property management and strong financial awareness required.
The predicted salary is between 40000 - 50000 £ per year.
Job Introduction
As a Senior Property Manager, you'll use your extensive property management experience and specialist knowledge to support teams across your region. Acting as a subject matter expert, you'll advise, coach, and guide Property Managers and wider teams to deliver exceptional services for residents. You'll play a key role in resolving complex cases, strengthening operational performance, and driving improvements across some of our most challenging schemes.
How you'll do it
- Support Property Managers on complex leasehold and property management cases, ensuring effective and timely resolution.
- Provide guidance, coaching, and training to help colleagues develop their skills and confidence.
- Lead on high-profile or intricate matters, engaging with internal and external stakeholders to achieve positive outcomes for residents.
- Work collaboratively with contract partners, Repairs, Assets, Places & Estates and other teams to deliver consistent, customer-focused services.
- Ensure service charges are fair, reasonable, and well-managed across schemes.
- Oversee complaints and escalations, tracking actions through to completion.
- Drive performance improvements by identifying issues, developing solutions, and supporting teams to achieve KPIs.
- Maintain oversight of repairs, ASB, safeguarding and compliance, ensuring teams follow NHG procedures.
- Lead departmental projects that support operational efficiency and enhance the resident experience.
- Provide regional management cover when required and contribute to recruitment, induction, and training of new starters.
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Associate of The Property Institute (ATPI) or equivalent property management qualification.
- Significant experience delivering property management services to residents, managing a large or complex property portfolio.
- Strong financial awareness, with experience managing property-related budgets.
- Confident engaging and collaborating with residents, internal teams, and external stakeholders.
- Ability to interpret leases, contracts and management agreements, and manage stakeholders in line with these.
Desirable
- TPI Member (Level 4).
- Relevant management experience.
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
- Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be asked to interview and assessment. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Senior Property Manager employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Senior Property Manager, you will benefit from flexible working opportunities, generous annual leave, and a comprehensive benefits package, all while contributing to meaningful projects that provide affordable homes for Londoners. With a commitment to diversity and a focus on professional growth, you'll find ample opportunities to enhance your skills and advance your career in a thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with your experience in property management. Practice common interview questions and think about how you can showcase your skills in resolving complex cases.
✨Tip Number 3
Show off your expertise! During interviews, don’t just talk about your past roles; share specific examples of how you've improved operational performance or resolved tricky issues. This will demonstrate your value as a Senior Property Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Notting Hill Genesis.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your property management experience and how it aligns with the role. We want to see how your skills can support our teams and improve services for residents.
Showcase Your Expertise:As a Senior Property Manager, you'll be acting as a subject matter expert. Use your application to demonstrate your knowledge in managing complex cases and how you've successfully guided teams in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This will help us see your potential quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
As a Senior Property Manager, you'll need to demonstrate your extensive property management experience. Brush up on your knowledge of leasehold and property management cases, and be ready to discuss specific examples where you've successfully resolved complex issues.
✨Showcase Your Leadership Skills
This role involves coaching and guiding others, so be prepared to share instances where you've led teams or trained colleagues. Highlight your ability to engage with stakeholders and how you've driven performance improvements in previous roles.
✨Be Customer-Focused
Since the job revolves around delivering exceptional services for residents, think about how you've prioritised customer satisfaction in your past experiences. Prepare to discuss how you’ve handled complaints and escalations effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to property management and how they support their teams. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
