Notting Hill Genesis is seeking a Complaints Dispute Resolution Lead to resolve complex, escalated complaints and oversee Stage 2 responses. You will work across NHG teams to ensure timely, fair resolutions while supporting managers and senior leaders in handling sensitive cases.
You will manage communications with the Housing Ombudsman, help maintain compliance with the Complaint Handling Code, and contribute to learning from incidents to improve resident experience.
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Senior Complaints Resolution Lead (Housing) employer: Notting Hill Genesis
Notting Hill Genesis is an excellent employer that prioritises the safety and well-being of its employees while fostering a collaborative work culture in the heart of London. With a strong commitment to professional development, employees have access to growth opportunities and training that enhance their skills in compliance and property management. The hybrid working model offers flexibility, allowing you to balance your professional and personal life effectively.
