At a Glance
- Tasks: Support residents in high-risk buildings with tailored safety plans and emergency preparedness.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, health cash plans, and staff discounts.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while enhancing your skills and career.
- Qualifications: Experience with diverse residents and knowledge of fire safety regulations required.
The predicted salary is between 36000 - 60000 £ per year.
As a Resident Safety Support Officer, you’ll play a vital role in supporting residents living in higher and medium‑risk buildings who require tailored evacuation arrangements. Working closely with individuals, you’ll help them create clear, personalised safety plans and ensure they feel confident about what to do in an emergency. The Resident Safety Support Officer position focuses on understanding resident needs, coordinating the right support, and ensuring information is documented accurately and reviewed regularly. You’ll also be responsible for managing sensitive data with care and professionalism. This role is part of a project funded by the UK Government, strengthening our commitment to improving resident safety across our homes.
How you’ll do it
- Work with residents to assess needs and identify who falls within the Residential PEEPs regulations.
- Manage multiple cases through digital systems, ensuring accurate and timely record keeping.
- Communicate with residents using their preferred method, including home visits where required.
- Complete Person Centred Fire Risk Assessments (PCFRAs) and related evacuation documentation, ensuring reviews take place every 12 months.
- Share relevant information with Fire and Rescue Services securely and appropriately.
- Coordinate equipment and works required to support evacuation arrangements, working with colleagues and external specialists where needed.
- Support the Resident Safety Support Manager with performance data and the implementation of improved processes.
The ideal candidate
- Experience working directly with residents with varied needs, showing strong awareness of equality, diversity, and inclusion.
- Experience carrying out PCFRAs.
- Knowledge of fire safety risk within medium‑risk residential buildings, supported by ABBE Level 2 in Fire Risk Assessment (or equivalent).
- Strong problem‑solving approach and ability to identify appropriate solutions.
- Understanding of data protection and safeguarding responsibilities.
- Experience maintaining accurate digital records.
- Experience with aids and adaptations to support residents.
- ABBE Level 3 in Fire Risk Assessment, or willingness to work towards it.
- Ability to produce clear written reports and explain technical information simply.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process
- If you are interested, please send your application now! Closing date is 25 March
- Successful candidates will be asked to do an assessment
- Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Resident Safety Support Officer employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer dedicated to providing affordable homes for Londoners, fostering a supportive and inclusive work culture. As a Building Manager, you'll enjoy ample opportunities for professional growth, a generous benefits package including flexible working, enhanced parental leave, and access to employee discounts, all while making a meaningful impact in the community. Join us in our mission to enhance the lives of residents and contribute to a diverse and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Safety Support Officer
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Notting Hill Genesis that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Notting Hill Genesis face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Resident Safety Support Officer
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Notting Hill Genesis
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Notting Hill Genesis is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
