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- Tasks: Support residents in high-risk buildings with tailored safety plans and emergency preparedness.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, health cash plans, and staff discounts.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while enhancing your skills and career.
- Qualifications: Experience with diverse residents and knowledge of fire safety regulations required.
The predicted salary is between 36000 - 60000 £ per year.
As a Resident Safety Support Officer, you’ll play a vital role in supporting residents living in higher and medium‑risk buildings who require tailored evacuation arrangements. Working closely with individuals, you’ll help them create clear, personalised safety plans and ensure they feel confident about what to do in an emergency. The Resident Safety Support Officer position focuses on understanding resident needs, coordinating the right support, and ensuring information is documented accurately and reviewed regularly. You’ll also be responsible for managing sensitive data with care and professionalism. This role is part of a project funded by the UK Government, strengthening our commitment to improving resident safety across our homes.
How you’ll do it
- Work with residents to assess needs and identify who falls within the Residential PEEPs regulations.
- Manage multiple cases through digital systems, ensuring accurate and timely record keeping.
- Communicate with residents using their preferred method, including home visits where required.
- Complete Person Centred Fire Risk Assessments (PCFRAs) and related evacuation documentation, ensuring reviews take place every 12 months.
- Share relevant information with Fire and Rescue Services securely and appropriately.
- Coordinate equipment and works required to support evacuation arrangements, working with colleagues and external specialists where needed.
- Support the Resident Safety Support Manager with performance data and the implementation of improved processes.
The ideal candidate
- Experience working directly with residents with varied needs, showing strong awareness of equality, diversity, and inclusion.
- Experience carrying out PCFRAs.
- Knowledge of fire safety risk within medium‑risk residential buildings, supported by ABBE Level 2 in Fire Risk Assessment (or equivalent).
- Strong problem‑solving approach and ability to identify appropriate solutions.
- Understanding of data protection and safeguarding responsibilities.
- Experience maintaining accurate digital records.
- Experience with aids and adaptations to support residents.
- ABBE Level 3 in Fire Risk Assessment, or willingness to work towards it.
- Ability to produce clear written reports and explain technical information simply.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process
- If you are interested, please send your application now! Closing date is 25 March
- Successful candidates will be asked to do an assessment
- Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Resident Safety Support Officer employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Safety Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Notting Hill Genesis. Understand their mission and values, especially around resident safety and diversity. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities of a Resident Safety Support Officer and prepare examples from your past experiences that demonstrate your skills. Whether it’s managing sensitive data or conducting fire risk assessments, having specific stories ready will make you stand out.
✨Tip Number 3
Be yourself during the interview! The team at Notting Hill Genesis is looking for passionate and enthusiastic individuals. Don’t be afraid to show your personality and how you connect with residents. Authenticity can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Safety Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Resident Safety Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your problem-solving skills and experience with fire safety risk assessments. We want to see how you can contribute to our mission of improving resident safety!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, especially since you'll be explaining technical information simply in this role.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
Make sure you understand the role of a Resident Safety Support Officer inside out. Familiarise yourself with the Residential PEEPs regulations and be ready to discuss how you would assess resident needs and create personalised safety plans.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully managed sensitive data or conducted Person Centred Fire Risk Assessments (PCFRAs). Highlight your experience working with diverse residents and how you’ve adapted your communication style to meet their needs.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations. Think about how you would coordinate evacuation arrangements or handle a sensitive situation with a resident. Practising these scenarios can help you articulate your problem-solving approach effectively.
✨Demonstrate Your Commitment to Safety
Express your understanding of fire safety risks in medium-risk residential buildings. Be prepared to discuss how you would ensure accurate record-keeping and regular reviews, showing that you take resident safety seriously and are committed to continuous improvement.