At a Glance
- Tasks: Investigate resident complaints and identify root causes to resolve issues swiftly.
- Company: Notting Hill Genesis, a growing organisation focused on resident satisfaction.
- Benefits: Join a supportive team with opportunities for personal and professional growth.
- Other info: Dynamic work environment in London with a focus on teamwork.
- Why this job: Make a real difference by ensuring residents feel heard and valued.
- Qualifications: Passion for problem-solving and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Notting Hill Genesis is seeking stage 1 Complaints Investigators to join our growing Complaints Service in London.
You will take ownership of complaints at early stages, investigate what went wrong, identify root causes, and work with colleagues to resolve issues quickly and rebuild trust, ensuring residents feel heard and fairly treated.
We value passionate, enthusiastic, and talented individuals who can add value to our organisation.
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We think you need these skills to ace Resident Complaints Investigator – Early Resolution
Complaints Investigation
Root Cause Analysis
Conflict Resolution
Communication Skills
Empathy
Problem-Solving Skills
Attention to Detail
