At a Glance
- Tasks: Help leaseholders sell their homes and guide buyers through the purchase process.
- Company: Join Notting Hill Genesis, a leading housing association in London.
- Benefits: Flexible working, generous leave, health cash plan, and staff discounts.
- Other info: Hybrid work model with opportunities for professional development.
- Why this job: Make a real difference in people's lives while progressing your career.
- Qualifications: Experience in property sales and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Job Introduction
- As a
Resales Progression Executive , you will play a key role in helping leaseholders list their home for sale and support prospective buyers through the purchase process.
Working within our Resales and Staircasing team, you will manage a varied caseload of Shared Ownership, Low-Cost Home Ownership, resales, and property transactions, delivering an outstanding customer experience while generating income for the organisation.
The Resales Progression Executive is responsible for progressing sales efficiently, assessing buyer suitability, providing expert guidance on home ownership options, and ensuring transactions are completed in compliance with statutory and regulatory requirements.
Through your knowledge of the housing and property market, you will help residents move forward with confidence while supporting successful outcomes for both existing and prospective homeowners.
What you'll do
This is an excellent opportunity for someone with experience in Shared Ownership, housing, property sales, and customer service who enjoys working in a fast-paced environment where they can make a real difference to residents.
- How you'll do it
- Drive income through Shared Ownership and resale transactions, including repossession sales and deceased estates, proactively pursuing leads, assessing incoming buyers and supporting successful sales outcomes.
- Manage a demanding caseload, balancing competing priorities to ensure transactions progress efficiently and key deadlines are met.
- Support customers by explaining their options, outlining risks and providing guidance on the most appropriate route to sale or home ownership.
- Build and maintain strong relationships with residents, solicitors, agents, and internal colleagues to drive successful transactions and positive customer outcomes.
- Ensure data is accurately maintained and transactions are completed in line with regulatory, audit and compliance requirements.
- Keep up to date with policy and legislative changes, identify potential risks, contribute to service improvements and support the ongoing management of Low-Cost Home Ownership products.
- The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.
If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.
- Knowledge of the property market, conveyancing processes, and leasehold transactions.
- Experience delivering excellent customer service in a fast-paced, target-driven environment.
- Strong communication and interpersonal skills, with the ability to build positive stakeholder relationships.
- Ability to read and interpret leases and use Microsoft Office and business systems effectively.
Desirable
- Experience working within a housing association, developer, estate agency, or property-related environment.
- Experience working with regulatory and compliance requirements relating to property sales and home ownership products.
- Hybrid arrangements
- 2 days from BKH (Tues & Thurs) and 3 days from home, subject to business need.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – access to discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance at 4 times the annual salary.
- All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London.
We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone and actively monitor the diversity of our workforce, striving for equal representation at all levels.
We are a Stonewall Diversity Champion and a Disability Confident employer, among other diversity commitments.
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StudySmarter Expert Advice🤫
We think this is how you could land Resales Progression Executive
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Notting Hill Genesis.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Notting Hill Genesis? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Notting Hill Genesis's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resales Progression Executive
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resales Progression Executive role at Notting Hill Genesis, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Notting Hill Genesis operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Notting Hill Genesis. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Notting Hill Genesis.
