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- Tasks: Manage Shared Ownership resales and staircasing, guiding customers through their home ownership journey.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, staff discounts, and a supportive learning environment.
- Why this job: Make a real impact by helping residents achieve their home ownership dreams in a collaborative culture.
- Qualifications: Sales experience with knowledge of Shared Ownership and excellent communication skills are essential.
- Other info: Diversity is valued here; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
As a Home Ownership Support Officer, you will play a key role in the Home Ownership Support Team, delivering great outcomes for our residents and the wider organisation. You will be an expert in Shared Ownership resales and staircasing, independently progressing a caseload of sales to the point of legal instruction or completion while helping us deliver on our customer strategy, particularly our commitment to helping our customers live well in their homes.
We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. For this role, we expect you to be in the office or out and about with customers for at least three days a week to ensure we are at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes.
You will effectively manage new resale and staircasing instructions and enquiries, providing specialist advice and support to our customers on the next step of their Home Ownership Journey. Specific duties will include:
- Acting as a single point of contact for customers, progressing transactions to successful completion and competently handling enquiries across a range of low-cost home ownership products.
- Supporting operations and our customers by ensuring that new accounts are set up, amended, and closed as needed, including the amendments of rents and ground rents.
- Effectively listing homes for sale, accurately and quickly, working with customers to maximise their chances of success, competently vetting leads and assessing eligibility in line with regulatory requirements.
- Closely managing transactions, providing forecasting and accurate assessments of progress.
- Providing administrative support to the Home Ownership Support Advisers as required.
- Working collaboratively with the wider department to support residents with the sale of their home.
The Ideal Candidate:
- You will be a sales professional with a thorough understanding of Shared Ownership sales.
- You will have an eye for detail and be great with people, able to build and maintain positive relationships with a range of stakeholders.
- You will be a problem solver who is motivated to unlock obstacles for our residents and have a passion for delivering excellent customer service.
Essential:
- Thorough knowledge of conveyancing and Low-Cost Home Ownership products, particularly Shared Ownership.
- Effective IT skills including basic/intermediate MS Office skills.
- Excellent interpersonal and communication skills.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast-paced, target-driven environment.
- Excellent spoken and written English with the ability to analyse data and produce written reports.
- Ability to read and interpret leases.
Desirable:
- Experience of working in a property sales environment.
- Experience of working in a conveyancing environment.
Once you join us, you will find plenty of opportunities to grow within our organisation. Benefits include:
- Excellent annual leave allowance and flexible working opportunities.
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements.
- Employee assistance - free confidential advice and counselling services.
- Health cash plan.
- Staff discounts at hundreds of major retailers, gyms, restaurants, and more.
- Interest-free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We welcome applications from everyone and actively monitor the diversity of our workforce.
Selection Process:
- If you are interested, please send your CV and a supporting statement setting out how you meet the requirements for the role in no more than 1000 words. Closing date is 6 May 2025.
- Successful candidates will be invited to interview and may be asked to present to the interview panel or submit a prescribed piece of work.
Resale and Staircasing Officer employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resale and Staircasing Officer
✨Tip Number 1
Familiarise yourself with Shared Ownership schemes and the specific processes involved in resale and staircasing. Understanding these concepts will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property sales and conveyancing sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer relationships or resolved issues. This will showcase your problem-solving skills and customer service focus, which are crucial for this role.
✨Tip Number 4
Research Notting Hill Genesis and their approach to affordable housing. Being knowledgeable about the organisation's values and mission will help you align your answers during the interview and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Resale and Staircasing Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Resale and Staircasing Officer position. Tailor your application to highlight how your skills and experiences align with the specific duties mentioned in the job description.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly outline how you meet the essential and desirable criteria for the role. Use specific examples from your past experiences to demonstrate your knowledge of conveyancing and Low-Cost Home Ownership products, as well as your customer service skills.
Highlight Relevant Experience: In your CV, focus on any previous roles that involved sales, property management, or customer service. Emphasise your ability to work independently and manage a diverse workload, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that your written English is clear and professional. This will reflect your attention to detail, which is important for the role.
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Shared Ownership Basics
Make sure you have a solid understanding of Shared Ownership and the resale process. Brush up on key terms and concepts, as well as any recent changes in regulations that may affect the role.
✨Demonstrate Customer-Centric Skills
Prepare examples that showcase your ability to build relationships and provide excellent customer service. Think about times when you've successfully resolved issues for clients or helped them navigate complex processes.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will highlight your ability to think critically and act decisively, which is crucial for this position.
✨Prepare for Practical Assessments
Since the interview may include a presentation or a piece of work, ensure you understand what is expected. Practice delivering your content clearly and confidently, focusing on how it relates to the responsibilities of the role.
