Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate repairs and ensure high-quality service for residents' homes.
- Company: Join Notting Hill Genesis, a leading housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Make a real difference in residents' lives by improving their living conditions.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Notting Hill Genesis, one of London's largest housing associations, is seeking dynamic Repairs Officers to join our dedicated Repairs Hub. In this crucial role, you'll be at the forefront of our mission to provide 'best in class' repair and maintenance services, directly improving the living conditions of our residents. We aim for our residents to only ask once, and if things go wrong, that we fix failures fast.
What You’ll Do
- As a Repairs Officer, you’ll be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard.
- You’ll use your problem‑solving skills and customer‑focused mindset to ensure residents only need to ask once—and if things go wrong, we fix them fast.
- Working closely with colleagues and contractors, you’ll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on.
How You’ll Do It
- Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
- A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
- Delivering well‑cared-for homes and places where residents feel safe and a sense of pride through top‑class contract management.
- A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback.
- Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.
Essential Skills & Experience
- Experience in working in a customer service environment.
- Highly organised and experience of managing conflicting priorities in a busy office environment.
- Experience of providing performance monitoring and commentary against business targets.
- Good understanding of relevant legislation and regulatory requirements.
Desirable Skills & Experience
- Experience in managing and coordinating responsive repairs.
Professional Development
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance four times the annual salary.
Equality, Diversity and Inclusion
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer, among other diversity commitments.
Repairs Officer employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Notting Hill Genesis. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your customer-focused mindset and ability to deliver top-notch service.
✨Tip Number 3
Be proactive! If you hear about any upcoming events or job fairs related to housing associations, make sure to attend. It's a great way to meet potential employers and learn more about what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Notting Hill Genesis.
We think you need these skills to ace Repairs Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our mission of providing top-notch repair services!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving abilities, especially in a busy environment like ours. Let us know how you’ve made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Notting Hill Genesis!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
Before the interview, make sure you understand Notting Hill Genesis's mission and values. Familiarise yourself with their approach to repairs and maintenance services. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Repairs Officer, you'll need to be customer-focused. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Highlight your problem-solving skills and how you can ensure residents only need to ask once for repairs.
✨Be Organised and Ready to Prioritise
The role requires managing conflicting priorities in a busy environment. Think of specific instances where you've effectively organised tasks or managed multiple projects. Be ready to discuss how you would handle competing demands while maintaining high standards of service.
✨Understand the Regulations
Brush up on relevant legislation and regulatory requirements related to housing and repairs. Being knowledgeable about these aspects will not only impress your interviewers but also show that you're prepared to ensure compliance in your future role.