Property Manager

As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run.

The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors.

Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include:

• Resident Engagement & Issue Resolution: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.
• Community Building: Host community events and forums to encourage open communication and collaboration with residents.
• Performance Management: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.
• Service Charge Management: Set and manage service charge budgets, ensuring transparency and clear communication with residents.
• Compliance & Safety: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.
• Legal Knowledge: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.
• Team Collaboration: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.

Please note this role will be based both in the community - visiting the properties that you manage, and in office.

You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day.

Essential

• Previous Property Management Experience: You have demonstrable experience working as a Property Manager with a proven ability to manage a diverse property portfolio, deliver excellent customer service, and effectively handle leasehold, tenancy, and property management responsibilities.
• Strong Communication Skills: You’re able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.
• Organisational and Financial Management: You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.
• Proactive Problem-Solving: You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.
• Collaboration and Accountability: You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders.
• Detail-Oriented and Legal Understanding: You’re able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations.

Desirable

• Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification).

Why it’s rewarding

You’ll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You’ll work closely with residents to create positive living environments.

We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.

What’s in it for you?

With us, you'll have plenty of opportunities to grow and develop your career and be part of a hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.