Progression Executive

As a Progression Executive, you’ll manage the sales pipeline and guide buyers through the conveyancing process, ensuring a smooth journey from instruction to exchange and completion. You’ll be responsible for progressing shared ownership and private sales, maintaining compliance with relevant guidelines, and delivering an outstanding customer experience. Working closely with the Sales Progression and Voids Manager, you’ll collaborate with internal teams and external partners to help NHG achieve its sales targets.

How You’ll Do It

• Sales progression: coordinate and support buyers through the full conveyancing process, ensuring a seamless transition from instruction to exchange and completion. Manage the sales pipeline and provide administrative support throughout.
• Customer experience: deliver exceptional customer service, keeping buyers informed and supported at every stage. Monitor and report on exchange and completion targets.
• Collaboration: work closely with the Head of Sales, Sales Executives and internal teams, while building strong relationships with external partners to meet exchange deadlines.
• Compliance: ensure all sales comply with GLA guidelines. Prepare legal documents for execution and assist with mortgage offer processes.
• Work responsibly: follow all NHG and statutory policies, including health and safety and financial regulations.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You’re an organised, proactive and customer‑focused professional who thrives in a fast‑paced sales environment. You’re confident managing multiple cases at once, building strong relationships and keeping customers informed throughout their buying journey. You naturally reflect NHG’s values — Compassionate, Progressive, Dependable, Inclusive and Empowered — and you bring these to life through your communication style, attention to detail and commitment to delivering a smooth, positive experience for every buyer.

Professional Expertise

• Experience in sales progression and the conveyancing process.
• Knowledge of GLA guidelines.
• Proven track record of managing sales pipelines and achieving targets.

Skills

• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• Proficiency in IT, including Microsoft Office.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans – season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance – four times the annual salary

All About Us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline, and we employ around 1,800 employees.

Equal Opportunity Employer

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer, and we have other diversity commitments.