At a Glance
- Tasks: Engage with residents and ensure compliance through property visits and effective communication.
- Company: Join Notting Hill Genesis, a leading housing association in London.
- Benefits: Enjoy flexible working, generous leave, and staff discounts at major retailers.
- Other info: Opportunities for professional growth and a supportive work environment await you.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Team Co-ordinator, you will support the Access Compliance Team by carrying out visits to residential properties where access has not been provided for inspections, compliance works, or scheduled appointments. You will play a key role in helping ensure compliance obligations are met through effective resident engagement, evidence gathering, and collaborative working.
As an integral member of the Assets & Sustainability team, you will support operational teams to deliver essential compliance services while maintaining a customer-focused and professional approach in the community. You will help ensure residents remain safe and compliance standards are achieved through proactive engagement and effective case resolution.
How you'll do it:
- Carry out visits to properties where access has not been gained for inspections or works
- Engage professionally with residents to explain the purpose of visits and encourage cooperation
- Deliver letters and appointment notifications where required
- Gather supporting evidence including visit notes and photographs
- Support the preparation of legal action documentation and court packs
- Update systems and maintain accurate records of visits and outcomes
- Liaise with contractors, coordinators, and operational teams to support service delivery
- Escalate safeguarding, vulnerability, health and safety, or tenancy concerns appropriately
- Follow lone-working procedures and health and safety guidance at all times
- Represent the organisation professionally while working within the community
- Maintain a consistent field presence through daily property visits and office attendance when visits are not scheduled
- Ensure compliance with all relevant NHG policies, procedures, health and safety requirements, and financial regulations
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience dealing with residents, customers, or members of the public in a professional environment
- Experience working independently and managing workloads effectively
- Ability to handle difficult or sensitive conversations calmly and professionally
- Strong communication and relationship management skills
- Ability to maintain accurate records, reports, and supporting evidence
- Effective IT skills including intermediate Microsoft Office skills
- Understanding of access procedures and compliance-related services desirable
- Knowledge of housing, repairs, compliance, or property service environments desirable
- GCSE (or equivalent) Grade A-C in English and Maths
- Full UK driving licence preferred
- Commitment to maintaining confidentiality, professionalism, and health and safety standards at all times
This role is subject to a basic/enhanced criminal record check (DBS). Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process:
- If you are interested, please send your application now! Closing date is 02 June 2026.
- Successful candidates will be asked to do an assessment
- Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Team Co-Ordinator in London employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to diversity and inclusion, employees benefit from flexible working opportunities, generous leave allowances, and a comprehensive range of perks including health cash plans and staff discounts. As part of a leading housing association in London, you will play a vital role in ensuring community safety and compliance while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Team Co-Ordinator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Notting Hill Genesis. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the types of questions you might be asked during the interview, especially around handling difficult conversations or managing workloads. Practising your responses can help you feel more confident and articulate when it counts.
✨Tip Number 3
Show off your people skills! As a Team Co-ordinator, you'll be engaging with residents regularly. Be ready to share examples of how you've successfully communicated or resolved issues in the past. This will highlight your ability to handle sensitive situations professionally.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Team Co-Ordinator in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Team Co-ordinator role. Mention specific skills like communication and relationship management that are key to the job.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand – we want to see your qualifications without any fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Team Co-ordinator. Familiarise yourself with the key tasks like engaging with residents and gathering evidence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle difficult conversations or situations with residents. Think of examples from your past experiences where you've successfully managed similar challenges. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with residents and teams, be ready to highlight your strong communication abilities. Practice explaining complex ideas simply and clearly, as well as how you build relationships with people. This will show that you can engage effectively with diverse individuals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
