At a Glance
- Tasks: Build positive relationships with residents and manage properties effectively.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association.
- Benefits: Flexible hours, generous leave, and employee discounts.
- Other info: Diverse and inclusive workplace with clear career progression.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We regularly recruit for Property Managers and are building a pipeline of candidates for future opportunities across our Operations Directorate. By joining our talent pool, you’ll be considered for upcoming vacancies and we’ll contact you when a suitable opportunity becomes available.
As a Property Manager, you’ll be responsible for building positive relationships with residents and ensuring the homes and communities within your portfolio are managed effectively. You’ll act as a visible and approachable presence, helping residents navigate property-related matters while ensuring services are delivered to a high standard.
Working closely with managing agents, contractors and colleagues across NHG, you’ll take ownership of resident issues, drive service improvements and provide expert support on leasehold and property matters. Your ability to balance customer service, compliance and operational delivery will be key to success in the Property Manager role.
Future opportunities based in Kings Cross will cover one or more of the following patches: North, East, Central & OOL.
How you’ll do it
- Respond to resident enquiries, concerns and complaints, ensuring issues are investigated and resolved effectively.
- Develop strong relationships with residents, managing agents, contractors and stakeholders to support a positive resident experience.
- Carry out estate inspections and monitor compliance with health and safety requirements.
- Work with service charge teams to support the setting and management of service charges and related resident communications.
- Collaborate with repairs and planned maintenance teams to maintain homes and deliver improvement projects.
- Ensure managing agents fulfil their contractual obligations and that services and associated costs can be justified to residents.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential
- Strong customer service experience, ideally gained within a housing or property-related environment.
- Strong verbal and written communication skills and the ability to build positive relationships.
- Excellent problem-solving, influencing and negotiation skills.
- Customer-focused approach with strong analytical skills and attention to detail.
- Ability to manage workload effectively and prioritise competing demands.
- Strong IT skills and experience working collaboratively across teams.
Desirable
- Previous property management experience.
- IRPM, ARMA or RICS qualification.
What happens next
We regularly recruit for this role and use our talent pool to identify candidates who may be suitable for future vacancies. As part of the process, applications will be reviewed and candidates may be invited to complete an assessment/screening call designed to help us understand their skills, experience and suitability for the role. Candidates who successfully progress through our screening stage will be added to our talent pool and considered for future opportunities. When a suitable vacancy becomes available, we will contact talent pool candidates to discuss the role and invite them to attend a formal interview.
Due to the nature of talent pool recruitment, we may not contact all applicants immediately. We will retain your details in line with our recruitment privacy notice and will be in touch if a suitable opportunity arises.
Why it’s rewarding
- You’ll directly impact the satisfaction and well-being of residents.
- Every day offers new challenges that require problem-solving and people skills.
- You’ll work closely with residents to create positive living environments.
Career progression
We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.
What’s in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Resident-Focused Property Manager | Flexible Hours in London employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer dedicated to providing affordable homes for Londoners, fostering a supportive and inclusive work culture. As a Building Manager, you'll enjoy ample opportunities for professional growth, a generous benefits package including flexible working, enhanced parental leave, and access to employee discounts, all while making a meaningful impact in the community. Join us in our mission to enhance the lives of residents and contribute to a diverse and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Resident-Focused Property Manager | Flexible Hours in London
✨Get Involved in Local Real Estate Events
Check out local property fairs, open houses, and networking events. These are perfect opportunities to meet industry professionals and get your name out there. Don’t be shy—introduce yourself and express your interest in entry-level positions!
✨Join Real Estate Associations or Groups
Find local real estate associations or online communities. They often have job boards, mentorship opportunities, and can help you connect with potential employers like Notting Hill Genesis. Plus, being active in these groups can boost your credibility in the field.
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Use platforms like LinkedIn to follow industry leaders and engage with their content. Post about your journey into real estate and what you’re learning. This can catch the eye of recruiters looking for fresh talent for roles like Resident-Focused Property Manager | Flexible Hours.
✨Don’t Sleep on Internships
Even if it's an entry-level role, internships can give you a foot in the door. Reach out directly to companies and express your eagerness to learn. Don’t forget to apply through our website for any listings, including opportunities at Notting Hill Genesis!
We think you need these skills to ace Resident-Focused Property Manager | Flexible Hours in London
Some tips for your application 🫡
Show Off Your Knowledge of the Market:Prepare your CV to highlight any coursework, projects, or experiences related to real estate. Even if you're just starting out, mentioning specific areas of the market you’re passionate about—like property management or real estate trends—can really make you stand out. Show us you know your stuff!
Include Relevant Certifications:If you've completed any real estate training, online courses, or even webinars, let us know! Adding these certifications to your CV not only shows your commitment to the industry but also that you’re willing to learn and grow right from the get-go. It's a great way to illustrate your enthusiasm for the field!
Craft That Winning Cover Letter:In your cover letter, convey your passion for real estate and what draws you to the role at Notting Hill Genesis. As this is an entry-level position, highlight your eagerness to learn and contribute. We want to see your personality shine through, so don’t be afraid to express what excites you about starting your career in real estate!
Tailor Your Application for Us:Remember to customise your application for Notting Hill Genesis and the specific role of Resident-Focused Property Manager | Flexible Hours. Mention why you're interested in us and how you can add value to our team. We appreciate candidates who take the time to show they care, so inserting a few personal touches can go a long way!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Local Market
Before heading into the interview with Notting Hill Genesis for the entry-level Resident-Focused Property Manager | Flexible Hours role, brush up on the local real estate market trends. Understanding things like average property prices, neighbourhood developments, and recent sales will show your genuine interest and give you credibility.
✨Show Off Your People Skills
Real estate is all about relationships, so be ready to showcase your interpersonal skills. Think of examples from school projects or internships where you successfully communicated with others, handled conflicts, or worked in a team. This will highlight that you’re ready to build rapport with clients and colleagues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in various real estate situations. For instance, how would you handle a client who's hesitant to buy? Bouncing back with practical strategies will demonstrate your potential to excel in this role.
✨Bring a Hungry Attitude
As you're stepping into an entry-level position, it’s essential to convey your eagerness to learn and grow in the real estate field. Be honest about what you don't know but express your enthusiasm to pick up new skills on the job. This attitude can be your biggest asset when talking to the interviewers at Notting Hill Genesis.
