At a Glance
- Tasks: Build positive relationships with residents and manage property-related matters effectively.
- Company: Join a diverse and inclusive organisation committed to great service.
- Benefits: Flexible working, generous leave, and discounts at major retailers.
- Other info: Opportunities for career progression and professional development.
- Why this job: Make a real impact on residents' satisfaction and well-being every day.
- Qualifications: Strong customer service skills and ability to build relationships.
The predicted salary is between 30000 - 40000 £ per year.
We regularly recruit for Property Managers and are building a pipeline of candidates for future opportunities across our Operations Directorate. By joining our talent pool, you'll be considered for upcoming vacancies and we'll contact you when a suitable opportunity becomes available.
As a Property Manager, you'll be responsible for building positive relationships with residents and ensuring the homes and communities within your portfolio are managed effectively. You'll act as a visible and approachable presence, helping residents navigate property-related matters while ensuring services are delivered to a high standard.
Working closely with managing agents, contractors and colleagues across NHG, you'll take ownership of resident issues, drive service improvements and provide expert support on leasehold and property matters. Your ability to balance customer service, compliance and operational delivery will be key to success in the Property Manager role.
Future opportunities based in Hammersmith will cover one or more of the following patches: West & Central.
How you'll do it
- Respond to resident enquiries, concerns and complaints, ensuring issues are investigated and resolved effectively.
- Develop strong relationships with residents, managing agents, contractors and stakeholders to support a positive resident experience.
- Carry out estate inspections and monitor compliance with health and safety requirements.
- Work with service charge teams to support the setting and management of service charges and related resident communications.
- Collaborate with repairs and planned maintenance teams to maintain homes and deliver improvement projects.
- Ensure managing agents fulfil their contractual obligations and that services and associated costs can be justified to residents.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential
- Strong customer service experience, ideally gained within a housing or property-related environment.
- Strong verbal and written communication skills and the ability to build positive relationships.
- Excellent problem-solving, influencing and negotiation skills.
- Customer-focused approach with strong analytical skills and attention to detail.
- Ability to manage workload effectively and prioritise competing demands.
- Strong IT skills and experience working collaboratively across teams.
Desirable
- Previous property management experience.
- IRPM, ARMA or RICS qualification.
What happens next?
We regularly recruit for this role and use our talent pool to identify candidates who may be suitable for future vacancies. As part of the process, applications will be reviewed and candidates may be invited to complete an assessment/screening call designed to help us understand their skills, experience and suitability for the role. Candidates who successfully progress through our screening stage will be added to our talent pool and considered for future opportunities. When a suitable vacancy becomes available, we will contact talent pool candidates to discuss the role and invite them to attend a formal interview.
Due to the nature of talent pool recruitment, we may not contact all applicants immediately. We will retain your details in line with our recruitment privacy notice and will be in touch if a suitable opportunity arises.
Why it's rewarding
- You’ll directly impact the satisfaction and well-being of residents.
- Every day offers new challenges that require problem-solving and people skills.
- You’ll work closely with residents to create positive living environments.
Career progression
We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.
What's in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest-free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
Equal Opportunity
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Location: London, United Kingdom
Resident Experience Property Manager in London employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer dedicated to providing affordable homes for Londoners, fostering a supportive and inclusive work culture. As a Building Manager, you'll enjoy ample opportunities for professional growth, a generous benefits package including flexible working, enhanced parental leave, and access to employee discounts, all while making a meaningful impact in the community. Join us in our mission to enhance the lives of residents and contribute to a diverse and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Property Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Notting Hill Genesis.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Notting Hill Genesis? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Notting Hill Genesis's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Experience Property Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Experience Property Manager role at Notting Hill Genesis, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Notting Hill Genesis operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Notting Hill Genesis. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Notting Hill Genesis.
