At a Glance
- Tasks: Coordinate disrepair cases, ensuring efficient service delivery and communication with stakeholders.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and access to discounts and loans.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Job Introduction
As a Disrepair Liaison Coordinator, you'll play an important role in supporting the delivery of our disrepair service, helping to ensure cases are managed efficiently and residents receive a responsive, high-quality service.
Working closely with the Disrepair Lead, you'll act as a key point of contact for contractors, frontline teams and stakeholders, helping to coordinate activity, resolve queries and keep cases progressing.
What you'll do
The Disrepair Liaison Coordinator role combines customer service, administration, performance monitoring and contractor liaison.
You'll help monitor KPIs, coordinate reporting, manage purchase orders and support the smooth running of the service, ensuring information is accurate, accessible and used to drive improvements.
- How you'll do it
- Act as a main point of contact for contractors, frontline teams, stakeholders and customers, responding to and coordinating disrepair-related queries.
- Ensure disrepair enquiries are logged, progressed and escalated appropriately where required.
- Monitor contractor performance and support the preparation of reports covering programmes of work, KPIs and service delivery performance.
- Collect, analyse and present information from contractors, consultants and operational teams to support decision-making and service improvements.
- Raise purchase orders, process invoices, monitor spend and ensure financial processes are completed accurately and on time.
- Organise and coordinate meetings, including agendas, attendance, note-taking and follow-up actions.
- Support the wider team through general administrative and coordination activities, including providing cover for colleagues where necessary.
- Build effective relationships with colleagues, contractors and stakeholders, helping to improve communication, performance and resident outcomes.
- Hybrid working applies with at least two days per week in the office
- The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.
If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Experience providing a customer-focused service, particularly in an environment supporting customers with similar needs.
- Knowledge of repairs within the housing sector.
- Strong organisational skills and attention to detail.
- Knowledge of CDM regulations and health and safety requirements relating to residents and contractors.
- Ability to manage competing priorities and build positive working relationships with a wide range of stakeholders.
- Strong communication skills, with the ability to present information clearly and professionally.
Desirable
- Understanding of statutory and regulatory requirements relevant to housing repairs services.
- Understanding of public sector procurement processes.
- Full UK driving licence or the ability to travel to various sites.
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation.
You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
- All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.
We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone.
We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
- To find out more about our approach to equality, diversity and inclusion please visit:
- Attached documents
- Values and Behaviours. pdf
- Disrepair Liaison Coordinator. pdf
- Location/Region: London, United Kingdom
- #J-18808-Ljbffr
Disrepair Liaison Co-ordinator in London employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer dedicated to providing affordable homes for Londoners, fostering a supportive and inclusive work culture. As a Building Manager, you'll enjoy ample opportunities for professional growth, a generous benefits package including flexible working, enhanced parental leave, and access to employee discounts, all while making a meaningful impact in the community. Join us in our mission to enhance the lives of residents and contribute to a diverse and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Liaison Co-ordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Notting Hill Genesis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Notting Hill Genesis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Disrepair Liaison Co-ordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Notting Hill Genesis:Your cover letter is your chance to shine! Tell us why you want to work at Notting Hill Genesis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Notting Hill Genesis!
How to prepare for a job interview at Notting Hill Genesis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
