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- Tasks: Lead and transform resident services, enhancing customer experience through data insights.
- Company: Prominent housing association in London with a focus on resident-first culture.
- Benefits: Competitive salary and hybrid working arrangement for work-life balance.
- Why this job: Make a real difference in residents' lives while shaping the future of housing services.
- Qualifications: Senior leadership experience in housing or regulated sectors, with strong stakeholder engagement skills.
- Other info: Opportunity to drive meaningful change in a dynamic and supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
A prominent housing association in London seeks a Director of Customer Experience to lead and transform resident services. This role involves shaping the operational delivery of customer-facing services, driving improvements through data insights, and fostering a resident-first culture.
The ideal candidate will have substantial senior leadership experience within housing or a regulated sector, complemented by strong stakeholder engagement and an understanding of social housing regulations.
This position offers a competitive salary and hybrid working arrangement.
Director of Resident Experience & Digital Services in London employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Resident Experience & Digital Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their mission of enhancing resident services. We want to see that passion shine through!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Director of Resident Experience & Digital Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Resident Experience & Digital Services. Highlight your senior leadership experience and any relevant achievements in customer service or housing sectors. We want to see how you can shape operational delivery!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming resident services and how your skills align with our mission. Don’t forget to mention your understanding of social housing regulations – it’s key for us!
Showcase Data-Driven Insights: Since this role involves driving improvements through data insights, be sure to include examples of how you've used data to enhance customer experiences in your previous roles. We love seeing how you can leverage data to foster a resident-first culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the housing sector and social housing regulations. Brush up on recent trends and challenges in resident services, as this will show your commitment and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your senior leadership experience. Think about times when you’ve successfully transformed services or led teams through change. Be ready to discuss how you foster a resident-first culture in your previous roles.
✨Data is Your Friend
Since the role involves driving improvements through data insights, come prepared with examples of how you’ve used data to inform decisions. Discuss specific metrics you’ve tracked and how they’ve influenced service delivery.
✨Engage Stakeholders Effectively
Stakeholder engagement is key in this role. Prepare to talk about your strategies for building relationships with various stakeholders. Think of instances where you’ve successfully navigated complex stakeholder environments and how you ensured their needs were met.
