At a Glance
- Tasks: Lead housing services, ensuring they are responsive and tailored to resident needs.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and a great pension scheme.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in the community by improving housing services for residents.
- Qualifications: Degree in Housing Management or related field; strong leadership experience required.
The predicted salary is between 75000 - 90000 € per year.
As the Director of Housing, you will provide strategic leadership and operational oversight for all housing-related services across NHG's general needs and supported housing portfolio. Reporting to the Chief Customer Officer, you will lead the delivery of customer-focused housing management, lettings, safeguarding, and anti-social behaviour services.
You will play a key role in implementing NHG's Resident First Target Operating Model, ensuring services are responsive, data-informed, locally connected, and tailored to resident needs rather than adopting a one-size-fits-all approach. You will drive improved performance, regulatory compliance, resident satisfaction, and operational efficiency while ensuring vulnerable residents receive targeted and effective support.
How you'll do it
- Lead the development and delivery of a modern, resident-focused housing management service
- Implement and embed the Resident First Target Operating Model across housing services
- Ensure compliance with housing legislation, consumer standards, safeguarding requirements, and health & safety regulations
- Oversee housing management, ASB interventions, tenancy fraud prevention, and lettings performance
- Drive efficient lettings processes to minimise void loss and maximise occupancy
- Lead safeguarding arrangements and ensure robust policies and procedures are in place
- Use data insight, resident segmentation, and personas to tailor service delivery and improve customer outcomes
- Build strong partnerships with local authorities, police, health services, councillors, MPs, and other stakeholders
- Ensure an effective out-of-hours service is in place to respond to incidents outside core hours
- Represent NHG externally and advocate for residents where appropriate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Educated to degree level in Housing Management, Property Management, Business, Finance, or a related field
- Membership of a relevant professional body such as the Chartered Institute of Housing
- Proven senior leadership experience within housing services
- Strong knowledge of housing legislation, tenancy law, safeguarding, and regulatory frameworks
- Experience leading complex service transformation and change programmes
- Excellent communication, stakeholder engagement, and partnership management skills
- Strong commercial awareness and evidence of delivering innovative, customer-focused services
Desirable
- Experience delivering housing services in London
- Experience of target operating model redesign
- Evidence of leading rapid cultural change within a complex organisation
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
- If you are interested, please send your application now! Closing date is Sunday 24 May 2026.
- Successful candidates will be asked to do an assessment
- Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
If you are successful and are offered this role with us, this offer will be subject to a number of pre-employment checks, including checks of your public online presence and public social media profiles. If you have any questions about what this will involve, please speak to a member of the HR Team.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Director of Housing in London employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee development, generous benefits including flexible working opportunities, and a focus on delivering impactful housing services in London, NHG empowers its staff to thrive while making a meaningful difference in the community. Join us to be part of a dynamic team that values innovation, collaboration, and the well-being of both employees and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Housing in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend events, join online forums, and don’t be shy about reaching out to current employees at NHG. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers or during interviews, share your insights on housing legislation and customer-focused services. This will demonstrate your knowledge and passion for the role of Director of Housing.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would implement the Resident First Target Operating Model and improve resident satisfaction. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining NHG and making a difference in the housing sector.
We think you need these skills to ace Director of Housing in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Director of Housing role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:As a senior role, we want to see your leadership experience shine through. Share specific examples of how you've led teams or projects in housing services, especially those that improved resident satisfaction or operational efficiency.
Be Data-Informed:We love data! Highlight any experience you have with using data insights to drive service improvements. This could be anything from performance metrics to resident feedback – show us how you’ve used data to make informed decisions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Notting Hill Genesis!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy law, and safeguarding requirements. Being well-versed in these areas will show that you're not just a candidate, but a knowledgeable leader ready to tackle the challenges of the role.
✨Showcase Your Leadership Skills
Prepare examples of your previous senior leadership experiences, especially those involving complex service transformations. Highlight how you've driven change and improved performance in past roles, as this is crucial for the Director of Housing position.
✨Understand the Resident First Model
Familiarise yourself with NHG's Resident First Target Operating Model. Be ready to discuss how you would implement and embed this model across housing services, ensuring they are tailored to meet resident needs effectively.
✨Engage with Stakeholders
Think about how you would build strong partnerships with local authorities, health services, and other stakeholders. Prepare to discuss your strategies for stakeholder engagement and how you can advocate for residents effectively.
