At a Glance
- Tasks: Lead digital change initiatives and support colleagues in adopting new tools and processes.
- Company: Join Notting Hill Genesis, a forward-thinking organisation focused on people and digital transformation.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Be part of a dynamic team driving meaningful transformation across the organisation.
- Why this job: Make a real impact by shaping how digital change enhances colleague and resident experiences.
- Qualifications: Experience in digital change, strong stakeholder management, and a people-centred approach.
The predicted salary is between 40000 - 50000 € per year.
Thank you for your interest in joining the People Directorate at Notting Hill Genesis. This is an exciting time to join NHG. Our People function is evolving to become more confident, proactive and insight‑led, working closely with leaders to build capability, strengthen performance and support the delivery of great outcomes for residents. People Development sits at the heart of our People Strategy. We help colleagues build the confidence, capability and ways of working they need to deliver high‑quality, resident‑focused services—now and in the future. Our work plays an important role in shaping NHG’s culture, leadership approach and how change is successfully embedded across the organisation. The Digital Change & Adoption Partner plays a critical role within this ambition. This is a specialist partnering role for someone who enjoys working at the intersection of people, technology and change—helping colleagues confidently adopt new digital tools and ways of working so transformation delivers real, lasting impact.
As the Digital Change & Adoption Partner, reporting to the Learning Partnering & Delivery Manager, you’ll act as NHG’s adoption specialist for digital and transformation activity. You’ll work closely with Transformation teams, Change Managers, Business Analysts, PMO colleagues and HR Business Partners to ensure new systems and processes are not just implemented—but truly embedded. This role focuses on partnering, influence and insight rather than training delivery or learning content.
How You’ll Make a Difference
- Work with transformation and change colleagues to focus on behaviour, confidence and readiness—not just go‑live
- Identify adoption risks early and shape mitigation activity to support successful embedding
- Support leaders to understand and own their role in driving adoption and behaviour change
- Enable colleagues to confidently adopt new tools, systems and ways of working
- Help NHG realise the benefits of digital investment through improved consistency, reduced re‑work and better colleague experience
- Your impact will be seen through confident adoption of digital change, smoother transitions, and sustained improvements in how work is done across the organisation
How You’ll Do It
- Partner with Transformation, Change, PMO and HR Business Partners to understand upcoming digital and process change and assess adoption risk
- Shape business‑readiness and adoption activity so change is well sequenced, inclusive and sustainable
- Provide insight, challenge and assurance on confidence, readiness and behavioural impact
- Define the capability required for successful adoption of digital tools, including emerging technologies such as AI and Copilot
- Brief and shape learning and support activity with Learning Design and Systems colleagues where training is needed to enable adoption
- On occasion, deliver targeted adoption‑focused interventions where direct involvement supports behaviour change
- Use insight, feedback and usage patterns to track adoption, identify issues early and support continuous improvement
- Work closely with colleagues across People Development, Digital and Transformation to ensure adoption activity is focused, people‑centred and outcome‑driven
Essential Requirements
- Experience supporting colleagues through digital, system or process change, with a strong emphasis on adoption and behaviour change
- Experience working in partnership with change, transformation, HR, and related teams
- Ability to identify adoption risks, confidence gaps and behavioural barriers and influence appropriate responses
- Experience shaping learning or support approaches alongside learning design or systems teams
- Understanding of how digital change impacts colleague experience and day‑to‑day work
- Strong stakeholder‑management skills with the confidence to constructively challenge and influence leaders
- A pragmatic, people‑centred approach and commitment to inclusive, responsible digital adoption
- Relevant experience in change, learning, organisational development, digital adoption or a related field (professional qualification desirable but not essential)
What’s in it for you?
You’ll play a key role in shaping how digital change lands across NHG, working at pace with senior stakeholders and transformation teams to ensure new ways of working stick—and genuinely improve colleague and resident experience.
Benefits
- Excellent annual leave and flexible working options (qualifying period may apply)
- Generous pension scheme
- Enhanced family leave (qualifying period may apply)
- Employee Assistance Programme
- Health cash plan
- Retail, leisure and lifestyle discounts
- Interest‑free loans
- Cycle to work scheme
- Life assurance – 4x annual salary
We welcome applications from everyone.
Digital Change and Adoption Partner in London employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer that prioritises the growth and development of its employees, particularly in the role of Digital Change and Adoption Partner. With a strong focus on fostering a collaborative and inclusive work culture, NHG offers excellent benefits such as flexible working options, generous leave, and a robust pension scheme, all while empowering staff to drive meaningful digital transformation that enhances both colleague and resident experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Change and Adoption Partner in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Notting Hill Genesis on LinkedIn. Ask them about their experiences and any tips they might have for landing the Digital Change and Adoption Partner role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding NHG's culture and values. Think about how your experience aligns with their focus on people-centred digital adoption. We want to see you demonstrate how you can help colleagues embrace change confidently!
✨Tip Number 3
Showcase your skills in influencing and stakeholder management during interviews. Be ready to share examples of how you've successfully navigated change in previous roles. This is key for the Digital Change and Adoption Partner position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the NHG team. Let’s get you that interview!
We think you need these skills to ace Digital Change and Adoption Partner in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with digital change and adoption. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your People Skills:Since this role is all about partnering and influencing, let us know about your experiences working with teams and stakeholders. Share examples of how you've helped colleagues embrace new tools or processes—this will really make you stand out!
Be Insightful:We love candidates who can think critically! In your application, include insights or observations about digital adoption challenges you've encountered. This shows us that you understand the complexities of change and are ready to tackle them head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Digital Change Stuff
Make sure you brush up on the latest trends in digital change and adoption. Understand how technology impacts people and processes, and be ready to discuss specific examples of how you've helped colleagues embrace new tools in the past.
✨Showcase Your Stakeholder Skills
This role is all about partnership and influence. Prepare to share stories that highlight your experience working with various teams, especially HR and transformation groups. Be ready to explain how you’ve navigated challenges and influenced leaders to drive adoption.
✨Be Ready to Discuss Behavioural Change
Since the focus is on behaviour and confidence, think about how you can articulate your approach to identifying adoption risks and addressing confidence gaps. Have examples ready that demonstrate your ability to support colleagues through change.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in NHG’s culture and how they approach digital adoption. Ask about their current challenges and how they measure success in embedding new systems.
